
Having 5 years of experience in technical skill set and providing CRM data consulting and configuration with exposure in implementation of CRM functionalities using Salesforce.com and willing to improve my skills and growth along with organization objective. Summary: Around 4+ years of experience in Force.com platform and Salesforce.com playing multiple roles, acting as fulcrum between business and implementation, depending on need - Administrator, Developer. Ability to multi-task, effectively prioritize and adapt quickly to change in high- pressure situations with minimal supervision. Implementation experience using Custom Objects, Triggers, workflows/workflow rules, approvals, Visual Force Pages and Apex classes. Experienced in an end-to-end implementation using Apex Controllers, Triggers and Tabs, Custom Objects, Reports and Dashboards, OWDs, Permission Sets, Sharing Rules, Relationships, Page layouts, Record Types, Collections and Batch Classes and Visual Force Pages. Proficient in Data Migration from traditional Applications to Sales force using Data Loader. Expertise in development using Visual Force and Apex, SOQL, SOSL, Java and custom user interfaces using Apex tags. Strong team player with excellent listening, interpersonal, facilitation, written, oral and communication skills; ability to effectively communicate concepts in both technical and user-friendly language to management, peers, staff, and other employees so that issues and solutions are understood. Good knowledge on Lightning Experience, Lightning component framework & Communities.
Senior Software Engineer
HCL TechnologiesSenior Software Engineer
Nexus SoftwareAssociate Consultant
InfosysSalesforce Admin and Developer
FreelanceSystem Administrator
IBMSystem Administrator
Kyndryl Solutions
HTML, CSS and JavaScript
REST API
Jira

Visual Studio Code

LWC

Aura

Apex

Triggers

VisualForce Pages

SOQL

SOCL

Sales cloud

Service Cloud

Apex Data Loader

Salesforce

Lightning Web Components

Apex

Visualforce

CI/CD

SFDC

Aura

Apex
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Jenkins

Java
Utilized Salesforce platform with LWC, Aura, Apex triggers, and CI/CD to streamline product manufacturing processes for a top provider in drug discovery and custom research. Managed via Salesforce.com, this project optimizes operations, enhances efficiency, and supports innovation in pharmaceutical solutions, reinforcing our leadership in drug discovery and development services
Implemented project tracking solutions using Salesforce platform with LWC, Aura, Apex triggers, and CI/CD for Atlassian, a leading software provider. Enhanced collaboration and task management for over 112,000 diverse customers including eBay, Coca-Cola, Visa, and BMW. This solution organizes, discusses, and completes tasks efficiently, supporting seamless project management across industries.
The project entailed leveraging Service Cloud to automate case creation in Salesforce whenever a customer requested service for their Cisco product. We implemented various functionalities tailored to the diverse services offered by Cisco, enhancing case management. Additionally, we customized the case console using Lightning web components and Apex to optimize user experience and efficiency.
Created a multi-channel CRM solution for a leading Pharmaceuticals and Diagnostics company using Lightning Web Components (LWC), Aura Components, and Apex. Integrated LWC for modern UI on web and mobile, Aura for seamless legacy system integration, and Apex for robust backend automation. Enhanced customer engagement, streamlined operations, and provided valuable data insights
Created a comprehensive CRM solution for Roche Services in Pharmaceuticals and Diagnostics, employing LWC, Aura Components, Apex triggers, and Salesforce Service Cloud Console. Our goal was to streamline interactions and workflows, with CI/CD for agile deployment, optimizing processes and delivering insights. This showcases ATOS's dedication to high-tech services, particularly in healthcare sector.
Yeah. Hi. Like, myself, Sai Krishna. I'm a experienced sales professional with 4.6 years of experience at Salesforce. And coming to my skills, my strengths lie in my ability to understand complex systems and translate business requirements into technical solutions within the Salesforce platform. It is a solid foundation of programming languages like Apex and proficiency in building custom solutions using Visualforce and lightning components. Like, I can create tailored applications that align with the specific needs of the organization. Whatever, my experience with the Salesforce platform and other systems through APIs, which enables seamless data flow and enhances overall efficiency. So I have a knack for problem solving, which is crucial in troubleshooting issues and optimizing processes to maximize performance. Furthermore, my familiarity with Salesforce best practices such as governance limits and security considerations, which ensures that solutions I develop are scalable, maintainable, and secure. So, I try to collaborate closely with stakeholders to gather requirements, provide recommendations, and deliver high-quality solutions that drive business success. Coming to the skills, I am well-versed in LWC or lightning auto components and lightning web components. And, coming to the admin part, customization and configuration are all the things I have done. In my previous projects, I've worked on deployment and development parts. So, using LWC components, I worked on them. And, I've used many tools, that's all about me.
So approaches means there were many approaches like efficient SQL queries, which minimizes the number of SQL queries and ensures they are selective. And our approach involves using queries within loops and using indexes of fields to improve query performance. The second one is view state management, which reduces the size of the view state by marking unnecessary variables as transient and minimizing the use of large collections or objects. We also use pagination to handle large datasets efficiently. The third one is Apex controller optimization, which optimizes Apex controller logic by reducing computational complexity, avoiding unnecessary processing, and using efficient data structures. This optimizes Apex controller logic by reducing computational complexity, avoiding unnecessary processing, and using efficient data structures. The fourth one is static resources, which store static files, images, JavaScript, CSS, and other resources as static resources to reduce space and load time and bandwidth usage. The other one is asynchronous processing. We use asynchronous processing, such as future methods and batch effects, for long-running processes to avoid blocking the main thread and improving app responsiveness. The component reusability approach involves leveraging reusable components to reduce redundancy and improve maintainability, which can lead to better performance through optimized code reuse. The other approach is JavaScript remoting and the action function. We use JavaScript remoting or the action function to call server-side logic from the client-side without refreshing the entire page, which improves user performance and minimizes the use of checks. We use read-only view mode when data does not need to be updated, which significantly reduces the view state size and allows for optimized rendering. We conditionally render components and data only when needed using render attributes to reduce unnecessary processing and rendering. The last one is caching. We implement caching strategies for frequently accessed data to minimize database hits and improve load times. By including these strategies, the performance of visualforce pages can be significantly improved, leading to a better user experience and more efficient use of resources.
So to utilize batch effects for performing calculations, so to utilize batch effects for performing calculations, like, so first, we define the batch effects class. Like, we create a BatchEffects class that implements the DatabaseBatchable interface. This involves defining methods for start, execute, and finish. And the second would be the query the records. In the start method, we write a query to retrieve the records from multiple objects, we use a DatabaseQueryLocator. So to handle large databases and datasets efficiently. And the third one would be the process records in batches. So in the execute method, we perform the necessary calculations on the records, and this method processes records in batches, making it scalable for large volumes of data. And the other one would be the handle multiple objects. Like, if you are performing calculations that need to span multiple objects, consider querying each object separately within the execute method or use relationships such as a parent-child to fetch related records in a single query. And the last one, like, batch effects class example, so there is a JavaScript example. We can use it. And we can handle limits and optimizations. Like, if we ensure our queries are selective and set limits to avoid hitting government limits, we use DatabaseStateful. If you need to maintain state between batch executions, such as cumulative totals, and implement other handling within the execute method to handle, and log any issues. So by following these steps, like, you can effectively utilize batch effects to perform complex calculations on large datasets across multiple Salesforce objects. That's it.
So, incorporating the other handling, we use the lighting web components, which ensures that the application can gracefully handle exceptions and provide users with meaningful feedback. Like, we can discuss some strategies. We use try-catch blocks in JavaScript. So when we wrap potentially code in a try-catch block to handle exceptions and prevent the application from crashing, and the other method would be error handling in Apex calls. So while calling Apex methods, this handles errors using try-catch, like in epics and by checking for errors in the JavaScript, which promise and return to or return by the wire or enable methods. And we can use lightning messages for error notifications, like lightning flash platform shows us how to display other messages to users. And we can use the handle errors in wire adapter. So we use a wire decorator, which decorates error handling this mechanism to catch errors when using wire adapters. And the other one would be validation error handling in forms. So if we validate forms, that inputs and handlers before submitting data to the server. And so, we can use this centralized error handling, like considering a utility module for error handling to maintain consistency across the application. So we can use these methods. So effectively, we can manage errors in lightning web components, which ensures a robust and user-friendly application. That's all about incorporating error handling into your LWC. This is my view on it.
So how would you convey the uses of sharing rules, emails? Nontechnical team member. Let's discuss sharing rules in Salesforce after some new work, like, the first step of understanding sharing rules in Salesforce. Like, what are sharing rules? So, sharing rules are like special permissions that allow certain people or groups to see or edit records that they wouldn't normally have access to. I think of it as adding exceptions to the basic privacy settings. And, I will explain why they are important. Like, imagine how Salesforce data is a giant filing cabinet. So each team or person has their own drawer, and they can see and work with the files in their drawer. But sometimes we need to share specific files with other teams or individuals who don't have access to that drawer. So sharing rules let us do this safely and efficiently. I can discuss with a real-life example. Like, let's say we have a sales team and a support team. So normally, the salespeople can see sales opportunities, and the support staff can see support cases. However, sometimes a salesperson needs to see a support case to understand a customer's issue better, so they can create a sharing rule to give the sales team access to those support cases. So without giving them access, like, they can't see the support cases in the support team's trial. So how do sharing rules work? We'll explain them, like, criteria-based sharing rules and owner-based sharing rules. Criteria-based means these rules share records based on certain conditions. For example, all support cases related to a specific product can be shared with the sales team. Okay? So the owner-based sharing rules would be like this: these rules share records owned by specific people or groups. For instance, like, all cases owned by the support manager can be visible to the sales manager. So, in this, we need to remember the key points: controlled access, flexibility, and security. So, why are we using this sharing rule? Sharing rules ensure the right people have the right information at the right time. This improves collaboration and efficiency across teams without compromising overall data security. These are the methods I will follow.
What considerations might be taken to these mails? It's one for space to. So it involves several key considerations to ensure a smooth transition and maintain functionality. Here are the main considerations, including functional parity and user interface, data handling, state management, security, performance optimization, testing and debugging, deprecation of visual force components, migration strategy, and documentation and training. So these are the considerations. When it comes to this functional parity, identifying core functionality ensures all features of the visual for space are replicated in the LWC. This includes form elements, data handling, and user interactions. And when it comes to component mapping, Visualforce components are mapped to equal LWC components. For example, if we use the input text in Visualforce, it maps to lightning input in the LWC. So when it comes to user interface, we'll use the Salesforce lightning design system to ensure the LWC aligns with Salesforce lightning experience design principles. When it comes to responsive design, which ensures the new LWC is responsive and works well on different devices and screen sizes. And when it comes to data handling, it's Apex controllers and the wire service and Apex methods. So when it comes to Apex controllers, if the Visualforce workspace relies on Apex controller, which ensures the logic is reusable or adapted for the LWC use. In that, we use custom events and parent-child communication. When it comes to state management, we use track and reactive properties, and API decorators to manage state and reactivity in LWC. When it comes to security, we review security and local service, which ensures the new LWC compliance with Salesforce security best practices. This includes proper handling of user inputs, avoiding SOQL injection, and ensuring field level security and CRUD enforcement. And performance optimization in that, we focus on efficient data loading and minimizing our API calls. And in testing and debugging, we use unit testing and user acceptance testing. In deprecation of visual force components, we identify any Visualforce specific components or tags that don't have direct equivalency in LWC. And in migration strategy and documentation and training, these are the things we use.
And below is a code snippet. Why the trigger might not be having the expected results? So I'm not getting the technique. So we use a code. There is a code snippet that is meant to update the contract record. Okay. And so the account's custom field. So then there would be a change. So the solution is, and why that we can't be having as expected, and probably this condition. Issues like so, this trigger is designed to update contract records when an account's custom field, custom status, changes. However, it might not be behaving as expected for a few reasons. So let's analyze the potential issues, like issues in the trigger code, like context not being queried. The account or context reference assumes that the context relationship is automatically available in the trigger context, which is not the case. So you need to explicitly query the related contact records. Field name case sensitivity. The field names in Salesforce are case sensitive, so ensure that a custom underscore status underscore c is correctly referenced throughout the code. This could be more efficient by reducing the number of SQL queries and using bulk operations, following bulk processing best practices. We can correct the code by identifying status changes that trigger first, then close to the trigger. New. Identify which accounts have their custom status field changed. So compare the new values with the old values stored in trigger old map. Query related contacts if there are any, according to the status changes, using a single SQL query. This is more efficient and ensures that the necessary data is available and updating contacts. For each contact retrieved, update the custom status with the new value from the related account, and perform the update. That then performs a single update, which is a DML operation, to update all the affected contacts, adhering to the best practices for bulk processing. By addressing the issues and optimizing the code, the trigger should now work as expected, updating the custom status field on related contacts when the custom status field on an account changes.
Apex ticket identified by a developer might be and I can expect this. That might be encountering counter limits when querying large data assets due to the following reasons. I spoke about query limit. Query select ID, comma name, select ID, name from contacts from account. So this may return a large number of records, potentially exceeding the total number of rows that can be retrieved by SQL queries, 50,000 rows. So the heap size limit, the combined size of the query data, like accounts and related context might be exceeding the heap size limit and the time complexity. The complex logic inside the loop can cause the script execution time limit to be exceeded if there are many accounts and context. So what are the optimizations to prevent hitting the query limit? We use SOQL for loop. Using the SOQL for loop allows Salesforce to handle large datasets more efficiently as it processes records in batches rather than loading all records into memory at once. We avoid nested queries in SOQL, like avoiding using nested queries, which can lead to higher memory usage and slower performance. Instead, we use separate queries to handle large databases and batch processing with pagination. We implement batch processing with pagination using the limit and offset keywords to handle these large datasets in manageable chunks. And so the optimization which I've done, I can explain the optimization code. We use SOQL for loop. The full list of account batch, select ID, name. We select the name from account, which loops processes these accounts in manageable batches, reducing the risk of hitting the SOQL query limit or heap size limit. We separate queries, like the related contents are retrieved using a separate query, which is run for each batch of accounts. This approach ensures that we only handle a subset of the data at any given time. We are efficient in data handling by storing account IDs in a set and querying context using these IDs, we efficiently link context back to their respective accounts within each batch. This approach still minimizes the risk of hitting the limits by breaking down the data processing into smaller and more manageable parts and ensures that the logic inside the loop can execute efficiently without exceeding Salesforce limits.
So what approach would be, to understand requirements in the API documentation, understanding business requirements, clarifying the goals of the integration and the specific data that needs to be synchronized and API documentation. We'll study the third-party API documentation to understand endpoints, authentication methods, rate limits, data formats, and any specific requirements. And second, comes authentication 2.0 with API uses or 2.0 configured and authentication flow in Salesforce to obtain and refresh access tokens. Coming to the API key, the application program interface key. If the application uses API keys, securely store the key in Salesforce using named credentials or custom settings. And when it comes to setting up named credentials, we use named credentials to simplify authentication and avoid hard-coding credentials, and we use Apex HTTP callouts. HTTP callouts use Apex HTTP requests and HTTP responses to interact with the third-party API. We should do Apex for periodic schedules, Apex for periodic synchronization. Schedule an Apex user, Apex class, to run the synchronization process periodically. An example, every hour a day. And when it comes to real-time integration with platform events, if real-time integration is required, we use platform events. The third-party system can publish events to Salesforce, triggering processing as an event item. So which can be optional. And we can discuss this error handling and logging. So in this, we implement robust error handling to manage API errors and retry logic if needed. We use logging, custom objects, or Salesforce-built-in logging mechanisms to log successful and failed API interactions. Here, we use data transformation and storage. We use data mapping to map the third-party data to Salesforce objects and fields, and we transform data as needed to fit the Salesforce data model. And we use upsert operations. We use upsert to handle both inserts and updates, which ensures that records are synchronized correctly without duplicates. And we use governor limits and best practices. Here, bulk processing ensures callouts and data processing are bulkified to handle large datasets efficiently and asynchronous processing. We use batch effects or pure effects for long-running or large-volume processing to avoid hitting governor limits. And testing and validation, we use test covers, like writing comprehensive test classes to cover different scenarios, including successful API responses and error handling. By following these steps, we can effectively integrate.
I'm considering the English tech industry, so we'll see. Considering the industry, how would you be able to improve social interest? Like, we can use this customizable CRM. We utilize Salesforce's customizable CRM platform to tailor client profiles. We track interactions and manage property details according to specific needs. And we can have a 360-degree view of clients that we get from Salesforce's comprehensive client profiles, centralizing information such as property preferences, transactional history, communication logs, and feedback. This provides agents with a holistic view of each client and automated communication, implementing automated email campaigns, reminders, and follow-ups to maintain regular communication with clients and keep them engaged throughout the buying or selling process. We can use the lead management like a streamlined lead capture and qualification process with Salesforce's lead management tools, ensuring potential clients are effectively identified, prioritized, and assigned to the appropriate agents and task management. When you utilize Salesforce's task and calendar features to schedule property viewings, appointments, and follow-up tasks, agents stay organized and responsive to clients' needs and mobile accessibility. We can take advantage of the Salesforce mobile app to access client information, communicate with clients on the go, and manage tasks and appointments from anywhere, enhancing agent productivity and responsiveness. And then there's analytics and reporting. Leverage Salesforce's analytics and reporting capabilities to track key performance metrics, analyze client engagement patterns, and identify areas for improvement in client relationship management strategies. By these features, real estate professionals can effectively enhance client satisfaction, streamline workflows, and ultimately drive business growth in the competitive real estate industry.
How would you optimize sales for Triggers to. So this would be, like, I can't do the rating. So to optimize Salesforce records, I think. We can use this bulkification. These are the best practices like bulk bulkification, like, to ensure the triggers are designed to handle bulk operations efficiently by writing a code that can process multiple records simultaneously. So this helps avoid hitting down limits and improves performance and selective triggering. So we use trigger logic to determine whether the trigger should execute based on specific criteria or such as record types, recommend record types, and field values or user permissions. This reduces unnecessary trigger executions and conserves resources. So and asynchronous processing. For complex operations or large datasets, consider implementing asynchronous processing using Apex Queueable or batch Apex to handle bulk operations, like, preventing long running transactions and improving system responsiveness. And discover cloud limits management, which is my thing, like, monitor and manage governor limits such as CPU time, heap size, and DML statements to ensure that triggers remain within the acceptable limits like during bulk operations. Implement error handling and logging mechanisms to avoid and address any limit exceptions and to perform bulk testing. So perform thorough testing using like bulk datasets to simulate real-world scenarios and ensure that triggers can handle large volumes of data without encountering issues. So use Salesforce Apex test execution features to execute the bulk test and validate trigger behavior under various conditions and this code optimization. So we can review the trigger code regularly to identify opportunities for optimization, such as reducing unnecessary queries, minimizing database operations, and optimizing loop structures. I consider refactoring complex logic into separate methods or helper classes to improve code maintainability and reusability. And the final step is to monitor performance. Like, we have to monitor trigger performance using the Salesforce developer console or third-party monitoring tools to identify bottlenecks or areas for improvement. So analyze execution times, CPU usage, and database query performance to identify potential optimizations. So these best practices we can implement to optimize Salesforce to handle bulk operations efficiently in a property management workflow, so it ensures scalability and performance and reliability. That's it.