Saurabh Verma

Lead the development of Loyalty offerings (Coupons, Badges, Rewards, Promotions) with a focus on delivering robust single-tenant experiences within a scalable multi-tenant platform. Manage 25-30 engineers across three teams, driving platform stability (99.998% uptime, over 99% success for automation), scalability, and engineering excellence. Directed multiple platform migrations for high-priority brand go-lives, overseeing stakeholder engagement, project planning, observability setup, and load testing. Cultivated a strong engineering culture to enhance cross-team collaboration, productivity, and technical rigor. Championed AI-driven automation and innovation across engineering functions, fostering collaboration across teams. Led product and strategic planning, detailed requirements scoping, and ensured high-quality, high-availability releases with day-one regression coverage. Owned technical debt identification, prioritization, and resolution to enable continuous delivery improvements. Spearheaded hiring efforts across multiple roles and provided mentorship for team development and growth. Managed team OKRs, conducted regular 1:1s, and led performance cycles including appraisals, calibrations, and promotions.

Developed scalable solutions and contributed to the Unity project, unifying the backend platform for customer support tools across multiple regions. Created a Support Ticketing Service from scratch in Ruby on Rails, enabling efficient communication history management across various contact channels.