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Shahdik vajrala

Vetted Talent

Shahdik vajrala

Vetted Talent
With 8 years of experience in the field, I have developed a strong set of skills that enable me to excel in various roles. One of my key strengths is time management, as I have consistently demonstrated the ability to prioritize tasks and meet deadlines efficiently. Additionally, I have expertise in performance monitoring, allowing me to identify areas for improvement and implement strategies to enhance productivity. As a team lead or manager, I have successfully guided and motivated teams to achieve their goals, leveraging my strong leadership and communication skills. Moreover, I have a keen interest and understanding of artificial intelligence, which enables me to incorporate innovative solutions into my work. Overall, my extensive experience and diverse skill set make me a valuable asset in any professional setting.
  • Role

    Team Leader

  • Years of Experience

    8 years

Skillsets

  • Time Management - 5 Years
  • Performance monitoring - 5 Years
  • Team Lead/Management - 5 Years
  • Data Analysis - 1 Years
  • MS Excel - 3 Years

Vetted For

10Skills
  • Roles & Skills
  • Results
  • Details
  • icon-skill_image
    Team Lead BDRAI Screening
  • 64%
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  • Skills assessed :Account development, crm management, Data Management, Multitasking capabilities, Self Motivation, Communications skills, Email Marketing, Lead Generation, Outreach, Team management
  • Score: 58/90

Professional Summary

8Years
  • Nov, 2015 - Dec, 20238 yr 1 month

    Team Leader

    247.ai

Applications & Tools Known

  • icon-tool

    EWS

  • icon-tool

    Jarvis

  • icon-tool

    Salesforce CRM

  • icon-tool

    NEXUS

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    HRMS

Work History

8Years

Team Leader

247.ai
Nov, 2015 - Dec, 20238 yr 1 month

    Utilize various techniques to audit individual front line associates to identify needs and opportunities for

    improvement

    Track observed agent performance versus goals on a daily basis

    Responsible for EWS and employee profiling

    Coaching using GROW model

    Identify/Evaluate Opportunities for services/Solutions that help improve the KPI and generate more revenue

    Feedback using OILS method with help of tools like Tableau, NICE and MS Excel

Achievements

  • Rewarded as best team leader for consecutive Quarters Apr-Jun & July-Sep in financial year 2023
  • Received Rock star award for annual performance (2022)

Testimonial

247.ai

Adithya

Smart at Multi Tasking

People Management

Efficient at Dispute Management

Major Projects

4Projects

SUBJECT MATTER EXPERT

Nov, 2015 - Jan, 20182 yr 2 months

Project Name:

First Contact Resolution (FCR)|

Dispute Management

Education

  • B. TECH

    COMPUTER SCIENCE AND ENGINEERING

Certifications

  • blueprint