Team Leader
247.aiEWS
Jarvis
Salesforce CRM
NEXUS
HRMS
Utilize various techniques to audit individual front line associates to identify needs and opportunities for
improvement
Track observed agent performance versus goals on a daily basis
Responsible for EWS and employee profiling
Coaching using GROW model
Identify/Evaluate Opportunities for services/Solutions that help improve the KPI and generate more revenue
Feedback using OILS method with help of tools like Tableau, NICE and MS Excel
Smart at Multi Tasking
People Management
Efficient at Dispute Management