Shaikh Osama

Designed and developed microservices-based architecture for systems, ensuring high availability and regulatory compliance. Implemented N-tier architecture for various financial applications, effectively separating concerns across presentation, business logic, and data access layers. Leveraged design patterns such as stateful vs. stateless services, request-response, and reactive systems to optimize performance and maintainability. Conducted Architectural Design Sessions to create implementation plans, aligning design with customer business goals and their technical environment. Achieved consensus on solution design and established clear next steps toward production. Led the design and development of microservices-based architecture for core banking systems, ensuring high availability and regulatory compliance. Managed technical discussions with customers, leveraging processes, tools, demos, and consultative sales methodologies to influence customer vision. Established rules of engagement for extended teams and supported the creation of new pipelines by identifying opportunities. Engaged with CXOs and Business Unit heads, demonstrating the relevance and impact of Generative AI applications within their businesses. Developed technology strategies by mapping customer business outcomes to Azure technology frameworks, resolving concerns, removing technical blockers, and translating technology complexity into business impact. Collaborated with customers, account teams, and partners to drive AI transformation initiatives, including AI applications and data foundations. Demonstrated technologies or services aligned with customer needs and common cloud application development patterns. Maintained expertise in the latest DevOps/GitHub capabilities, cloud application patterns, and enterprise languages such as Python. Drove sales excellence, exceeding sales/cloud consumption quotas through effective pipeline management and accurate forecasting. Led the migration of several Digital Native customers to Azure from other AWS, resulting in a Monthly Recurring Revenue (MRR) of over $300K. Assisted an FSI customer in building a SuperApp4 solution on Azure using native services, achieving an MRR of $400K. Demonstrated strong presentation and whiteboarding skills, with a high degree of comfort speaking with internal and external executives, CTOs, and developers. Industry-specific experience in Digital Native, ITeS and BFSI sectors.

Architected and deployed distributed system that leverages CAP Theorem for balancing consistency, availability, and partition tolerance across multiple data centers. Implemented quorum-based consensus algorithms to ensure data consistency and reliability across distributed nodes. Employed circuit breaking patterns to handle service failures gracefully, ensuring minimal impact on overall system. Designed and managed network architectures, including subnets, NATs, and gateways, to support scalable and secure application deployments. Implemented SSL/TLS for secure data transmission, ensuring compliance with industry standards for FSI/Fitch Integrated infrastructure security measures, including firewalls, network security groups, and intrusion detection systems. Configured and maintained load balancers to distribute traffic across multiple servers, enhancing application availability and performance. Implemented CDN solutions to accelerate content delivery and improve user experience globally. Led transition from traditional VM-based deployments to containerized applications using Docker, significantly improving resource utilization and scalability. Deployed and managed containerized applications using Kubernetes, ensuring high availability, auto-scaling, and efficient resource management for critical financial services. Implemented CI/CD pipelines using Jenkins and GitLab CI to automate build, test, and deployment processes for financial applications. Utilized Helm for managing Kubernetes deployments, streamlining application updates and rollbacks for financial services. Managed container orchestration, ensuring efficient resource utilization and high availability. Developed and maintained Docker images and container registries, ensuring consistency and reliability across development, staging, and production environments.

Design, develop, deploy, monitor, and maintain business critical infrastructure and software in AWS & Azure Develop and maintain cloud solutions in accordance with best practices Regularly review existing systems and make recommendations for improvements Interact with clients, provide cloud support, and make recommendations based on client needs Collaborate with Business, Security, Architect, and various Cloud teams to develop tools, solutions, automation, and patterns to solve problems and drive value. Strong understanding of AWS core services (VPC, IAM, EC2, S3, RDS, Lambda, Kubernetes, EKS, Managed Kafka etc). Strong understanding of Azure core services (VNet, Azure AD, Blob storage, PaaS SQL, AKS, Virtual machines, Appservice, Azure LB & App Gateways etc).

Joined Continuum as Azure Support Engineer for for Multiple MSP clients Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions. Increased client retention by building trust through excellent communication skills and timely issue resolution. Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within support team. Collaborated closely with internal development teams to validate and rollout software patches, ensuring seamless updates for end users.

Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance. Reduced system downtime by proactively addressing potential issues through regular maintenance activities. Implemented automated build and deployment processes to streamline release management procedures. Enhanced user experience with intuitive interface design and responsive web applications. Built automated test scripts to handle repetitive software testing work.