Shantanu Deshpande

Developed customer success strategies to increase user engagement and retention rates. Maintained accurate records of all interactions with customers including emails, phone calls, and meetings. Reviewed established procedures to assess areas in need of improvement. Researched and led investigations into various areas to drive improvements and devise new processes. Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.

Implementation and Project Management Customer Success Vendor Management (Partner Success) Launched operations in 4 new territories (Ahmedabad, Pune, and Hyderabad) Reduced the implementation timeline by 50% Responsible for pan India Platinum account (MNC. Google, Microsoft, Amazon) Achieved 12% price escalation for 2 customers on contract renewal. Accomplished 100% client retention and video testimonial from the client Responsible for handling Overall supply for Maharashtra. Launch DCO concept in Mumbai with 40% of margin. Responsible for total supply P&L Responsible to ensure the partner grow their balance sheet and stickiness with business

Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement. Prepared working papers, reports and supporting documentation for audit findings. Developed auditing program to address risks and evaluate regulatory requirements. Analyzed accounting systems for efficiency and effectiveness. Completed audit papers by thoroughly documenting audit tests and findings. Coordinated, managed, and implemented projects for auditor and examiner evaluations.

Provided information about available products and services including membership details and purchase advantages. Established excellent sales ability and strong interpersonal skills with confident and persuasive approach. Generated minimum of 10 new leads each day Explained product prices and packages as well as answered questions and addressed concerns of customers. Attained 5 lacs in sales targets on monthly basis. Set up appointments with interested customers according to schedule availability.