Shikhar tyagi
5+ years of experience in data analytics, process/program improvements, supply chain/logistics and bringing solutions to complex problems. Managing a team of 15 associates and working on multiple projects.
- Role
Senior Quality Specialist
- Years of Experience
6.11 years
Skillsets
- Root Cause Analysis
- Last mile delivery
- Elasticsearch
- Kibana
- Operations Management
- Project Management
- Vendor Management
- Geo data editor
- Cloud Computing
- Core Java
- Excel
- Logistics
- MS Office Suite
- Process Audits
- SOP creation
- supply chain
Professional Summary
6.11Years
- Apr, 2023 - Present2 yr 8 months
Senior Quality Specialist
Nextia Solutions - Mar, 2021 - Mar, 20232 yr
Quality Specialist
Amazon - Nov, 2019 - Feb, 20211 yr 3 months
Quality Analyst
Scube Media Connect
Applications & Tools Known
OSM Tool
Kibana Tool
Microsoft Excel
Geodata Editor Tool
Elasticsearch
Android
Amazon Chime
Amazon WorkSpaces
Auditbook
Microsoft Excel
MS Office
AWS
Work History
6.11Years
Senior Quality Specialist
Nextia SolutionsApr, 2023 - Present2 yr 8 months
Leading a team of 15 associates and conducting performance feedback sessions. Performed data analysis using Kibana, OSM, and Elasticsearch to improve service quality. Improved project performance by 11% through SOP development and weekly training sessions. Achieved 20% KPI improvement for 7 consecutive months. Led service delivery improvement projects reducing downtime and increasing customer satisfaction.
Quality Specialist
AmazonMar, 2021 - Mar, 20232 yr
Reduced geocoding defects across 12 international locations through manual corrections. Contributed to geofence program for US clients to enhance control management. Supported setup of Amazon Map feature in AuditBook Software. Managed end-to-end logistics and e-commerce workflows with stakeholders.
Quality Analyst
Scube Media ConnectNov, 2019 - Feb, 20211 yr 3 months
Handled logistics and e-commerce projects with a focus on timely deliveries. Collaborated with tech teams to monitor progress and ensure quality standards. Performed detailed testing to ensure product and service quality.
Achievements
- Quality Ramp-up Champion (2021)
- Evangelist (2022)
- Productivity Champion (2023)
- Employee of the week ( 4 times)
- Quality master (2024)
- Employee of the week (2 times)
- Quality Ramp-up Champion
- Productivity Champion
- Employee of the week
- Quality master
Major Projects
4Projects
Geo-Fence Setup (US)
Improved scan compliance by 97% using bad scan correction system.
Japan Geography Project
Reduced location errors by 42% by editing Bing & OSM maps.
Re-DP Cases
Enhanced road map marking quality from 92% to 96.2%.
Adhoc Task (France & Italy)
Improved accuracy by 10% through manual geolocation fixes.
Education
B.Tech in Computer Science & Engineering
Himalayan University (2019)
Certifications
Cloud computing
Aws developer associate training
Cyber security level - 1 & 2
Aws basic certification
Cyber security level 1&2
Core java