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Shikhar tyagi

5+ years of experience in data analytics, process/program improvements, supply chain/logistics and bringing solutions to complex problems. Managing a team of 15 associates and working on multiple projects.

  • Role

    Senior Quality Specialist

  • Years of Experience

    6.11 years

Skillsets

  • Root Cause Analysis
  • Last mile delivery
  • Elasticsearch
  • Kibana
  • Operations Management
  • Project Management
  • Vendor Management
  • Geo data editor
  • Cloud Computing
  • Core Java
  • Excel
  • Logistics
  • MS Office Suite
  • Process Audits
  • SOP creation
  • supply chain

Professional Summary

6.11Years
  • Apr, 2023 - Present2 yr 8 months

    Senior Quality Specialist

    Nextia Solutions
  • Mar, 2021 - Mar, 20232 yr

    Quality Specialist

    Amazon
  • Nov, 2019 - Feb, 20211 yr 3 months

    Quality Analyst

    Scube Media Connect

Applications & Tools Known

  • icon-tool

    OSM Tool

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    Kibana Tool

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    Microsoft Excel

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    Geodata Editor Tool

  • icon-tool

    Elasticsearch

  • icon-tool

    Android

  • icon-tool

    Amazon Chime

  • icon-tool

    Amazon WorkSpaces

  • icon-tool

    Auditbook

  • icon-tool

    Microsoft Excel

  • icon-tool

    MS Office

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    AWS

Work History

6.11Years

Senior Quality Specialist

Nextia Solutions
Apr, 2023 - Present2 yr 8 months
    Leading a team of 15 associates and conducting performance feedback sessions. Performed data analysis using Kibana, OSM, and Elasticsearch to improve service quality. Improved project performance by 11% through SOP development and weekly training sessions. Achieved 20% KPI improvement for 7 consecutive months. Led service delivery improvement projects reducing downtime and increasing customer satisfaction.

Quality Specialist

Amazon
Mar, 2021 - Mar, 20232 yr
    Reduced geocoding defects across 12 international locations through manual corrections. Contributed to geofence program for US clients to enhance control management. Supported setup of Amazon Map feature in AuditBook Software. Managed end-to-end logistics and e-commerce workflows with stakeholders.

Quality Analyst

Scube Media Connect
Nov, 2019 - Feb, 20211 yr 3 months
    Handled logistics and e-commerce projects with a focus on timely deliveries. Collaborated with tech teams to monitor progress and ensure quality standards. Performed detailed testing to ensure product and service quality.

Achievements

  • Quality Ramp-up Champion (2021)
  • Evangelist (2022)
  • Productivity Champion (2023)
  • Employee of the week ( 4 times)
  • Quality master (2024)
  • Employee of the week (2 times)
  • Quality Ramp-up Champion
  • Productivity Champion
  • Employee of the week
  • Quality master

Major Projects

4Projects

Geo-Fence Setup (US)

    Improved scan compliance by 97% using bad scan correction system.

Japan Geography Project

    Reduced location errors by 42% by editing Bing & OSM maps.

Re-DP Cases

    Enhanced road map marking quality from 92% to 96.2%.

Adhoc Task (France & Italy)

    Improved accuracy by 10% through manual geolocation fixes.

Education

  • B.Tech in Computer Science & Engineering

    Himalayan University (2019)

Certifications

  • Cloud computing

  • Aws developer associate training

  • Cyber security level - 1 & 2

  • Aws basic certification

  • Cyber security level 1&2

  • Core java