Shiva Ganesh

Automated Load Balancer configuration, eliminating manual toil and reducing incident tickets by 30%. Enhanced observability for Autonomous Database provisioning, reducing provisioning error rates by ~20%. Built a transaction observability report to detect long-running queries and trigger alerts, helping proactively prevent failures in batch job executions. Reduced cloud operational cost by 40% by eliminating non-critical standby DBs in non-production.

Built Jira-Outage Scheduler integration using internal tools and business logic with API support, saving ~10 hrs/week in ticket creation. Designed asynchronous data processing engine using Celery + Redis + Python, cutting data sync latency by 60%. Developed and led architecture of ROPS - Retail Operations, a platform for managing resource, performing operations, planning and alerting using Oracle APEX. Migrated multiple legacy VMs Database to Oracle Autonomous DB, improving availability and reducing manual maintenance.

Built Kubernetes metrics ingestion tool and forecast engine for SaaS provisioning using APEX & SQL modelling. Implemented cloud-native ETL pipelines to extract, transform, and store resource utilization data. Developed bulk upload module for outage schedules; reduced PM manual entry time by 80%. Engineered backup & recovery automation for SaaS outage DB, ensuring <2 min RTO in internal drills.

Revamped patching automation for cloud products; reduced downtime by 60 mins per maintenance window. Delivered config preservation scripts for Ops team; reduced config-related incidents by 40%. Authored SOPs for Gen2 SaaS onboarding; accelerated new team member ramp-up by 30%. Automated SaaS provisioning with Chef-solo on Oracle Cloud Infrastructure. Simulated and documented DR drills; boosted recovery readiness.