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Shivendra Gangwar

Seeking to leverage deep expertise in high-performance and distributed systems to drive technological innovation and excellence in a leading-edge engineering environment.
  • Role

    Staff Engineer

  • Years of Experience

    14 years

Skillsets

  • MongoDB
  • GCP
  • Golang
  • Grafana
  • innovation
  • JavaScript
  • Jenkins
  • Leadership & strategy
  • Microservices
  • event-driven architecture
  • Observability & monitoring
  • PostgreSQL
  • Prometheus
  • Redis
  • Security & compliance
  • Splunk
  • stakeholder collaboration
  • Terraform
  • Kafka - 5 Years
  • Azure
  • C++ - 8 Years
  • gRPC
  • Kubernetes
  • Python - 5 Years
  • Rust - 2 Years
  • Distributed Systems - 7 Years
  • Java - 1 Years
  • AWS - 09 Years
  • API Design
  • Cloud-native development
  • Decision-making
  • Devops & ci/cd
  • Docker
  • DynamoDB
  • Elasticsearch
  • Engineering strategy

Professional Summary

14Years
  • Nov, 2024 - Present 9 months

    Staff Engineer

    Agoda
  • Nov, 2023 - Aug, 2024 9 months

    Engineer Compliance Team

    Gemini
  • Nov, 2020 - Nov, 20233 yr

    Principal Engineer-3

    Chef Software
  • May, 2010 - Mar, 20121 yr 10 months

    Software Engineer

    Qwest
  • May, 2012 - Feb, 20141 yr 9 months

    Software Engineer

    PayPal India Pvt Ltd
  • Apr, 2014 - Sep, 20206 yr 5 months

    Associate

    BlackRock

Applications & Tools Known

  • icon-tool

    tcpdump

  • icon-tool

    Git

  • icon-tool

    Docker

  • icon-tool

    Grafana

  • icon-tool

    Jenkins

Work History

14Years

Staff Engineer

Agoda
Nov, 2024 - Present 9 months
    Generalizing the Navitaire REST framework to support AirAsia's migration from SOAP to REST. Architecting high-performance booking and pricing systems for global travel operations. Optimizing latency, scalability, and reliability for large-scale transactions. Driving architecture enhancements to improve customer experience. Improving the Flight Search Aggregator (FSA) architecture to standardize API contracts and enable code reusability. Driving operational excellence, optimizing logging costs, reducing change failure rates (CFR), and minimizing on-call incidents.

Engineer Compliance Team

Gemini
Nov, 2023 - Aug, 2024 9 months
    Designed compliance solutions (Travel Rule, KYC, AML, Blockchain Monitoring) for 1.5M+ users. Enabled compliant crypto transfers to self-hosted wallets, increasing APAC high-net-worth engagement by 30%. Transitioned User Risk Profile management from scheduled evaluations to real-time improving responsiveness and alignment with compliance standards. Enhanced system observability, cutting critical incidents by 15% and resolution time by 40%. Improved deployment efficiency by 10% through best coding practices and tech debt reduction.

Principal Engineer-3

Chef Software
Nov, 2020 - Nov, 20233 yr
    Led a 9-member team building licensing, audit, and telemetry systems for Progress Software. Developed robust telemetry solutions, enhancing product analytics and customer insights. Built licensing and telemetry services across Progress Software's product suite. Reduced ARR losses by 25% through licensing analytics and usage-based insights.

Associate

BlackRock
Apr, 2014 - Sep, 20206 yr 5 months
    Transformed batch processing into real-time data streaming, reducing reporting latency. Optimized Aladdin Green Package Reporting, cutting compute costs. Scaled engineering from a 2-member to a 7+ team, increasing efficiency. Led architecture improvements, enhancing system resilience and code quality.

Software Engineer

PayPal India Pvt Ltd
May, 2012 - Feb, 20141 yr 9 months
    Developed backend services for chargeback workflows, improving fraud resolution. Built KYC flow for customer onboarding for partners to increase efficiency and enhanced customer journey. Led key efforts within Global Operations that resulted in a 30% increase in code coverage and seamless migration of core services to a more scalable architecture.

Software Engineer

Qwest
May, 2010 - Mar, 20121 yr 10 months
    Built the FRAUD/RADAR system, improving fraud detection and billing accuracy. Contributed to CMM Level 3 certification for process excellence.

Achievements

  • Spearheaded the development of advanced observability tools, enhancing system reliability and uptime.
  • Led multi-year security initiatives, including enhancements to license usage analytics, enabling customers to make informed decisions and select optimal licensing options, resulting in a reduction in ARR losses.
  • Enhanced supervisor capabilities for the Habitat product, significantly boosting customer satisfaction and retention.
  • Transformed legacy batch processing systems into efficient, real-time streaming engines, optimizing data throughput.
  • Led DevOps initiatives and cloud architecture projects for large-scale financial systems, improving operational efficiency and scalability.
  • Developed high-performance backend server applications, improving system efficiency and reducing latency.
  • Resolved critical issues in chargeback workflows, contributing to a smoother customer experience.
  • Enhanced the FRAUD/RADAR application, resulting in more accurate billing systems and reduced fraud.
  • Played a key role in achieving CMM Level 3 certification for the organization.

Education

  • B.Tech, Computer Science & Engineering