Shruti

Built and validated 600+ automations scripts for notebooks using ServiceNow APIs (Glide Record, Glide Query, Glide Ajax, Dot Walking, Glide Aggregate, Glide Date Time). Developed over 250 modular assistant workflows to support enterprise-wide task automation and form logic enhancements. Reduced average scripting time by 40% through AI-driven conversation design and prompt-based automation patterns. Improved script reliability by ensuring 100% alignment with real table schemas and field validations. Applied advanced scripting best practices, including try-catch handling, data validation, query optimization, schema enforcement and inline documentation across all implementations. Collaborated with AI engineers and product teams to integrate ServiceNow data into LLM training workflows, enhancing model performance and workflow automation. Served as Pod Lead for one month, overseeing the evaluation of 200+ automation notebooks for accuracy, script quality, and compliance with ServiceNow best practices, while mentoring peers and streamlining review workflows.

Developed scalable B2B web applications using React, Node.js, Express and MySQL to support core business operations. Built secure JWT-based REST APIs, resulting in a 30% reduction in authentication errors. Improved system performance by 40% and UI responsiveness by 30% by optimizing database queries and front-end rendering processes. Delivered 30 reusable React components, improving UI development speed by 50%. Created Tailwind/Material boilerplate, accelerating feature deployment time by 40%. Optimized UX on authentication flows, improving user satisfaction scores by 15%. Amplified user engagement by 25% through improved front-end features.