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Sonvir Singh

Project Manager at Capillary Technologies | Leading Implementation of Loyalty & Rewards Solutions | Driving Customer Engagement, Digital Transformation, and Business Growth for Global Clients

  • Role

    Project Manager & Aurelia developer

  • Years of Experience

    10.83 years

Skillsets

  • API
  • CRM
  • Project Management
  • CDP
  • CPaaS
  • Data
  • Loyalty
  • Postman
  • REST
  • SaaS
  • SQL

Professional Summary

10.83Years
  • Nov, 2024 - Jul, 2025 8 months

    Project Manager

    Capillary Technologies
  • Jul, 2022 - Jun, 20241 yr 11 months

    Customer Success Manager - Middle East Region

    Exotel
  • Jul, 2020 - Oct, 20222 yr 3 months

    Engagement Manger -CX

    Capillary Technologies
  • May, 2014 - Sep, 20173 yr 4 months

    Project Engineer

    Capillary Technologies
  • Oct, 2017 - Jun, 20202 yr 8 months

    Customer Success Manager

    Capillary Technologies

Work History

10.83Years

Project Manager

Capillary Technologies
Nov, 2024 - Jul, 2025 8 months
    Led end-to-end SaaS implementation of Loyalty+, Engage+, and Rewards+ modules for top clients like Aditya Birla Fashion (Peter England, Pantaloons, Van Heusen, Jaypore, W, and Aurelia) and managed full project lifecycle for project delivery. Oversaw project lifecycle stages including BRD, project planning, QA, SIT/QA, and launch. Configured loyalty tiers, offer engines, and CDP segments; integrated systems with POS, ERP, and CRM via REST APIs and batch data flows. Drove internal collaboration across Product, Engineering, and Sales for quick resolution and roadmap alignment. Monitored project status and health using Red, Amber, Green indicators in weekly updates. Monitored CR opportunities throughout implementation.

Customer Success Manager - Middle East Region

Exotel
Jul, 2022 - Jun, 20241 yr 11 months

Engagement Manger -CX

Capillary Technologies
Jul, 2020 - Oct, 20222 yr 3 months

Customer Success Manager

Capillary Technologies
Oct, 2017 - Jun, 20202 yr 8 months

Project Engineer

Capillary Technologies
May, 2014 - Sep, 20173 yr 4 months

Major Projects

2Projects

Generic Integration - CRM-ERP Customer Sign up, customer transaction data Integration

    Loyalty Program- Point earning/burning, Coupon earning/burning. 100% CRM inbuilt Integration in Ginesys.

Generic Integration- CRM-ERP Data Exchange through APIs

    Customer & transaction, earning/burning for points & coupon. Complete automated integration for CRM-Loyalty Program.

Education

  • Master of Computer Applications

    Sikkim Manipal University (2012)

  • Technology Course for Graduate- Software Engineering

    NIIT (2009)