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Sourabh Pandey

I am a reliable, hardworking, and empathetic individual with a passion for helping clients and understanding their needs. I strive to add value to their business through building strong relationships and crafting sales success stories that turn leads into gold. I am motivated to create value for both my clients and organizations, exceeding expectations and fostering trust and loyalty. I am also driven by the opportunities to learn new skills and enhance my personality in a dynamic and collaborative environment.
  • Role

    Business Development & Customer Success

  • Years of Experience

    6.5 years

Skillsets

  • Pipedrive
  • B2b intent data
  • Teamviewer tensor
  • SAP CX suite
  • SAP
  • MS Excel
  • Microsoft Power BI
  • Predictive prospecting
  • ZoomInfo
  • Zoom
  • Slintel
  • Slack
  • SAP S/4HANA
  • SAP BTP
  • Salesforce
  • Sales Reporting
  • Apollo
  • Outreach
  • Microsoft 365
  • Make
  • LinkedIn Sales Navigator
  • Lead squared
  • Hubspot
  • Heyreach
  • Google Workspace
  • Google Meet
  • Email Automation
  • Edtech platforms
  • Data Analysis
  • CRM
  • ChatGPT
  • Attio

Professional Summary

6.5Years
  • Jan, 2025 - Present1 yr 3 months

    Business Development & Customer Success

    Independent Business & Legal Engagements
  • May, 2024 - Dec, 2024 7 months

    SDE ( CX Specialist )

    SAP
  • May, 2023 - May, 20241 yr

    Business Development Executive

    Facile Services Pvt Ltd
  • Jun, 2019 - Jan, 20222 yr 7 months

    Business Representative and Partner

  • Feb, 2022 - Jun, 2022 4 months

    Business Development Associate

    English Quest
  • Jul, 2022 - Apr, 2023 9 months

    Sr. Associate Business Development

    English Quest

Applications & Tools Known

  • icon-tool

    Outreach

  • icon-tool

    LinkedIn Sales Navigator

  • icon-tool

    Power BI

  • icon-tool

    Salesforce

Work History

6.5Years

Business Development & Customer Success

Independent Business & Legal Engagements
Jan, 2025 - Present1 yr 3 months
    Business Development & Customer Success (Family Transport Business): Generated and qualified B2B leads across logistics and employee transport segments (agencies, factories, corporates). Executed outbound outreach and follow-ups to build a consistent pipeline and support conversions. Managed client requirements, onboarding coordination, and post-sale engagement to ensure retention and repeat business. Legal Research & Drafting Support (Family Legal Practice): Contributed to professional legal frameworks within a multi-practitioner family setup by assisting in drafting, research, and client coordination. Facilitated client interactions including requirement understanding, initial counselling, and preparation of legal documents.

SDE ( CX Specialist )

SAP
May, 2024 - Dec, 2024 7 months
    Lead Generation & Prospecting: Spearheaded outbound prospecting for SAP CX Suite (CRM, Marketing Cloud, Commerce Cloud, Customer Data Platform) targeting enterprise clients across Australia, New Zealand, and Asia-Pacific markets. Executed multi-channel prospecting strategy using cold email, LinkedIn outreach, and phone prospecting to identify and engage decision-makers. Built qualified pipeline through research-backed personalization and needs-based discovery conversations. Discovery & Consultative Selling: Conducted consultative discovery calls with C-level executives (CTOs, CMOs, VP Operations), understanding technical requirements, business challenges, and ROI expectations. Delivered business-focused presentations translating complex SAP enterprise solutions into measurable value propositions aligned with client objectives. Managed multi-stakeholder conversations involving technical teams, finance leaders, and business decision-makers. Pipeline Management & Market Intelligence: Maintained detailed pipeline tracking and lead qualification framework, ensuring data accuracy and sales velocity. Gathered market feedback and competitive intelligence, sharing insights with GTM team to refine positioning and messaging strategy. Analyzed buyer objections and pain points, contributing to product-market fit improvements.

Business Development Executive

Facile Services Pvt Ltd
May, 2023 - May, 20241 yr
    B2B SaaS company specializing in B2B intent data and predictive prospecting/lead intelligence solutions. Lead Generation & Sales Prospecting: Drove full-cycle US market sales motion for B2B SaaS prospecting platform targeting mid-market and enterprise segments. Generated 15-20 qualified discovery calls monthly through strategic cold email campaigns, personalized LinkedIn outreach, and high-intent phone prospecting. Identified and qualified high-potential prospects (CMOs, VP Sales, Growth Leaders, Marketing Directors) across diverse industry verticals. Utilized advanced sales intelligence tools (Zoom-Info, Slintel) to map organizational hierarchies, identify decision-makers, and develop account-based outreach strategies. Pipeline Management & CRM Optimization: Managed sales pipeline using HubSpot CRM, maintaining clean lead data, accurate opportunity staging, and conversion tracking. Implemented follow-up cadencing strategies to maximize engagement and reduce deal cycle time. Generated pipeline reports and forecasting data to support sales leadership planning and target achievement. Customer Relationship Management: Maintained professional relationships throughout extended sales cycles, managing objections and reinforcing value propositions. Founding Member of their APAC team.

Sr. Associate Business Development

English Quest
Jul, 2022 - Apr, 2023 9 months

Business Development Associate

English Quest
Feb, 2022 - Jun, 2022 4 months
    EdTech: B2C bulk learner + B2B corporate training. Led team of 5 BDAs; established sales processes and coached on cold calling, objection handling, and closing. Executed 50-100+ daily cold calls maintaining above-target conversion rates to qualified meetings. Managed full sales cycles for bulk learner contracts and corporate training programs with multi-stakeholder negotiation. Drove upselling and cross-selling, increasing customer lifetime value; maintained consistent team quota achievement. Maintained post-sale relationships with existing clients, driving retention through proactive account management.

Business Representative and Partner

Jun, 2019 - Jan, 20222 yr 7 months
    B2B distributor: Ceramic tiles, marble slabs, raw materials. Built vendor network from zero: Onboarded 30+ vendors and retail outlets in first 6 months, establishing territorial market presence. Managed active business clients through consultative selling, complex pricing/terms negotiations, and relationship counseling. Conducted in-person field meetings with 50+ business clients and local vendors monthly, presenting product offerings and building relationships. Drove revenue growth through strategic upselling and cross-selling; achieved high retention rates and repeat business frequency.

Education

  • BLS - LLB (Five-Year Integrated Law Degree)

    University of Mumbai (2019)

Certifications

  • Sap business ai portfolio (sap)

  • Analyzing and visualizing data - with microsoft power bi (microsoft)

  • Cold calling: overcoming - sales objections (linked in)

  • Soft skills for sales professionals (linked in)

  • Outreach advance (sap)