Sales Development Executive (CX Specialist)
SAPMay, 2024 - Dec, 2024 7 months
Lead Generation & Prospecting: Spearheaded outbound prospecting for SAP CX Suite (CRM, Marketing Cloud, Commerce Cloud, Customer Data Platform) targeting enterprise clients across Australia, New Zealand, and Asia-Pacific markets. Executed multi-channel prospecting strategy using cold email, LinkedIn outreach, and phone prospecting to identify and engage decision-makers. Built qualified pipeline through research-backed personalization and needs-based discovery conversations. Discovery & Consultative Selling: Conducted consultative discovery calls with C-level executives (CTOs, CMOs, VP Operations), understanding technical requirements, business challenges, and ROI expectations. Delivered business-focused presentations translating complex SAP enterprise solutions into measurable value propositions aligned with client objectives. Managed multi-stakeholder conversations involving technical teams, finance leaders, and business decision-makers. Pipeline Management & Market Intelligence: Maintained detailed pipeline tracking and lead qualification framework, ensuring data accuracy and sales velocity. Gathered market feedback and competitive intelligence, sharing insights with GTM team to refine positioning and messaging strategy. Analyzed buyer objections and pain points, contributing to product-market fit improvements. Key Metrics: Consistent enterprise pipeline development; Discovery-to-qualification conversion alignment; Stakeholder engagement across C-suite.