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Sreeparna Sen

Customer Success and Technical Program leader with 9+ years of experience delivering enterprise SaaS implementations and managing the full customer lifecycle across India and EMEA. Proven ability to drive product adoption, scale customer success operations, and partner with engineering teams to translate business needs into technical execution.

Specialize in enterprise integrations, stakeholder management, and revenue growth through customer adoption and expansion.

  • Role

    Head of Customer Success

  • Years of Experience

    9 years

Skillsets

  • Project Management
  • Account Management
  • Analytical
  • Software Implementation
  • Intrapersonal
  • Prioritization
  • Hiring
  • Operations
  • strategic management
  • Organisation development

Professional Summary

9Years
  • Dec, 2020 - Present5 yr 3 months

    Head of Customer Success (MENA region)

    Urbanpiper Technologies Pvt Ltd
  • Feb, 2019 - Nov, 20201 yr 9 months

    Manager Strategy and Projects (SaaS)

    Instavans Logistics Pvt Ltd

Applications & Tools Known

  • icon-tool

    Kibana

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    Github

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    Freshdesk

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    Postman

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    Salesforce

Work History

9Years

Head of Customer Success (MENA region)

Urbanpiper Technologies Pvt Ltd
Dec, 2020 - Present5 yr 3 months
    Setup and scaled the international market for Urbanpiper's Hub in Dubai and KSA. Grew the onboarding revenue substantially.

Manager Strategy and Projects (SaaS)

Instavans Logistics Pvt Ltd
Feb, 2019 - Nov, 20201 yr 9 months
    Handled the onboarding process of clients on SmarTruck, explored competitive products, and drove operational improvements.

Achievements

  • Scaled the international market for Urbanpiper in the Dubai and KSA region from $0 to $0.5M in a short span.
  • Led an operations team of 11+ members
  • Onboarded 35 brands across 355 units
  • Successfully led project implementations for leading companies

Education

  • MSc in Hospitality Administration (Human Resource)

    IHM BANGALORE (2016)

  • BSc in Hotel & Hospitality Administration

    IHM GUWAHATI (2013)

  • 12th Standard

    SRIMANTA SHANKAR ACADEMY GUWAHATI (2010)

  • 10th Standard

    ST MARY'S CONVENT GUWAHATI (2008)

Certifications

  • Google certified in digital marketing

  • Itc and oberoi group of hotels training