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Subhomoy Sengupta

Highly motivated and dedicated individual with strong work ethic and passion for technology seeking challenging position in company that values professionalism and offers opportunities for personal and career growth.
  • Role

    Customer Success Operation & Sales Manager

  • Years of Experience

    14 years

Skillsets

  • e-commerce platforms
  • Online Research
  • product demos
  • B2B sales
  • Cold Outreach
  • Digital Marketing - 8 Years
  • Sales - 13 Years
  • Content Management
  • Content Marketing
  • CRM
  • analysis skills
  • Negotiation
  • Sales Management
  • Social media Management
  • Acquisition
  • Administrative & executive support
  • Email etiquette & marketing
  • live chat
  • Online research & analysis
  • Communication Skills
  • Leadership - 7 Years
  • Time Management
  • Account Management - 10 Years
  • Marketing Automation
  • Marketing
  • Copywriting
  • Lead Generation
  • Team management
  • Mailchimp
  • Project Management
  • Performance Marketing
  • Customer Service
  • Customer Support
  • Organizational Skills
  • Business Development - 13 Years
  • Administration
  • Operations Management
  • Email etiquette

Professional Summary

14Years
  • Jun, 2014 - Present11 yr 10 months

    Remote B2B Marketing & Sales Manager

    US Boston Technologies LLC
  • Jun, 2014 - Present11 yr 10 months

    Remote Marketing & Customer Success Operation Manager

    US Boston Technologies LLC
  • Jun, 2013 - May, 2014 11 months

    Customer Support & Marketing Manager

    Alpha Business Designs - Remote
  • Feb, 2010 - Mar, 20122 yr 1 month

    Senior Sales Officer

    HDB Financial Services Ltd
  • Apr, 2012 - May, 20131 yr 1 month

    Business Development Executive

    Australian Telecom
  • Jun, 2013 - May, 2014 11 months

    Marketing & Customer Service Manager

    Alpha Business Designs

Applications & Tools Known

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    CRM

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    Monday.com

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    Zoho

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    Go High Level

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    HubSpot

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    Google Docs

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    Canva

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    Asana

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    Slack

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    Skype

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    TeamViewer

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    Google Suite

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    Microsoft Teams

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    Zendesk

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    Trello

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    Cloud Management

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    WordPress

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    Shopify

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    PeopleSoft

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    Go High Level

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    Shopify

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    WooCommerce

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    Squarespace

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    Xero

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    G Suite

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    Outlook

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    Microsoft Office

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    Google Suite

Work History

14Years

Remote B2B Marketing & Sales Manager

US Boston Technologies LLC
Jun, 2014 - Present11 yr 10 months
    years of experience as Remote Sales & Marketing Manager for Digital & Technology Services in the US & Canada. Expertise in team operations for Sales Management in Digital Marketing, E-commerce, SEO, Social Media, Web Services, Online Research & Analysis, Database Management, Business Development, etc. Proficient in B2B Lead Generation techniques such as LinkedIn Management, Cold Calls, Digital & Email Marketing.

Remote Marketing & Customer Success Operation Manager

US Boston Technologies LLC
Jun, 2014 - Present11 yr 10 months
    • Sales & Lead Generation: Lead and optimize team performance in B2B lead generation through LinkedIn management, cold calling, digital campaigns, social media outreach, project bidding and email marketing. Develop and refine strategies to boost lead acquisition and conversion rates.
    • Marketing Management: Oversee and enhance digital marketing initiatives, social media strategies, and e-commerce operations, to elevate online presence and drive revenue growth.
    • Customer Success & Support: Provide exceptional customer support with strong administrative skills, ensuring efficient resolution of inquiries and maintaining high service standards. Manage customer interactions to enhance satisfaction and retention.
    • Operational Oversight: Coordinate and manage remote teams, streamline workflows, and ensure effective communication and collaboration across various departments to achieve operational goals.
    • Online Research & Analysis: Conduct in-depth market research and analysis to support business development and strategic decision-making. Manage databases and leverage insights to inform business strategies.
    • Software Proficiency: Utilize a diverse range of tools and platforms including CRM systems (Monday.com, Zoho, Go High Level, HubSpot), Google Docs, Canva, Asana, Slack, Skype, TeamViewer, Zapier, Google Suite, Microsoft Teams, Evernote, Zendesk, Xero, Trello, Cloud Management, Office365, and Outlook Emails to ensure efficient operations and effective communication.

Customer Support & Marketing Manager

Alpha Business Designs - Remote
Jun, 2013 - May, 2014 11 months
    Acquired US & Canada-based clients for Property Management & Digital Services through various strategies including cold outreach, email marketing, and lead generation. Utilized LinkedIn and other sources for targeted lead generation and prospecting.

Marketing & Customer Service Manager

Alpha Business Designs
Jun, 2013 - May, 2014 11 months
    • Successfully acquired clients in the US and Canada for Property Management and Digital Services by implementing effective strategies such as cold outreach, email marketing, and lead generation.
    • Leveraged LinkedIn and other platforms for targeted lead generation and prospecting.
    • Demonstrated expertise in project bidding to secure new business opportunities.
    • Managed schedules efficiently to ensure timely communication and follow-ups with potential clients.
    • Utilized online chat platforms to engage with customers and provide effective support.

Business Development Executive

Australian Telecom
Apr, 2012 - May, 20131 yr 1 month
    Successfully acquired B2C clients across Australia through various strategies including cold calling, telemarketing, cross-selling, and email marketing.

Senior Sales Officer

HDB Financial Services Ltd
Feb, 2010 - Mar, 20122 yr 1 month
    Acquired new clients for loan products including Personal Loans (PL), Loan Against Property (LAP), and Business Loans (BL).

Achievements

  • Successfully acquired clients and implemented effective marketing strategies, achieving business growth.
  • Acquired US & Canada-based clients for Property Management & Digital Services through various strategies.
  • Successfully acquired B2C clients across Australia through various strategies.
  • Achieved business growth and increased loan portfolio through successful acquisition of new clients.
  • Successfully acquired clients in the US and Canada for Property Management and Digital Services by implementing effective strategies such as cold outreach, email marketing, and lead generation.
  • Developed and implemented effective strategies to attract and engage potential clients in need of financial products.
  • Played a key role in business expansion by acquiring new B2C clients and enhancing market presence in Australia.

Education

  • BA in English

    NARASINGHA DUTT COLLEGE (CU) (2006)

  • ICSE

    ST' THOMAS' HIGH SCHOOL (2002)

  • Bachelor of Arts in English

    Narasingha Dutt College, Kolkata, West Bengal

  • Secondary Education (10th)

    St. Thomas' High School, Howrah, West Bengal

  • Senior Secondary Education (12th)

    St. Thomas' High School, Howrah, West Bengal