Sudharsan Santhanaraja

Owned immigration compliance rate as the north star metric and improved it from 76% to 93% for enterprise employee relocations saving around $2000 in average non-compliance fines per case. Improved end-to-end average client SLA days taken per workflow from 40% to 60% through workflow consolidation and cross-platform automation using UiPath across 16k relocations. Drove UI/UX enhancements by conducting user interviews, tracking drop-offs, task success rate contributing to NPS, maintained CSAT between 80-85 across 3 quarters. Defined RAG pipelines for and launched a support agent for employee queries reducing operations support ticket volume for clients while also reducing response timelines. Reduced technical debt and improved scalability, increased release velocity by 40%, and adaptability to regulatory changes by transitioning from hardcoded to configuration-driven workflows. Led sprint planning, backlog management and ensured product alignment across leadership, engineering, & global teams; Owned the development and GTM for compliance products in EU and APAC markets.

Leveraged OpenAI API for automated catalog tagging and recommendation engines, reducing manual catalog management effort by 50% and increasing core features adoption by 38% for e-commerce. Designed and launched 4+ dynamic pricing models for B2B transactions, resulting in 18% GMV growth in key categories across merchants. Drove AI-powered discovery process and led cross-functional teams for e-commerce modules including catalog management, checkout, and payment integrations. Analyzed funnels and reduced drop-off by 20%, conducted user interviews, delivering improvements to catalog structure, introducing BNPL and improved checkout UX. Collaborated on e-commerce workflows with exposure to supply chain operations, including inventory movement, order fulfillment, and delivery coordination to improve catalog-to-customer efficiency.