Sudharsan Santhanaraja

Drove R&D, managed sprints and backlogs, prepared PRDs, prototypes, edge cases, process flows, and automated internal workflows using MCP servers connecting tools and systems. Conducted user research, analyzed funnels for drop-offs in the workflow, and conducted focus groups for UX enhancements and product utilization metrics. Decreased technical debt and increased release velocity by 35% by leading the shift from static architecture to a configuration-driven architecture. Launched a mobile app enhancing accessibility to case-related information for global employees, managers, and CHROs. Reduced support ticket volume by 30% for enterprises within 4 months by launching an RAG-based support assistant using Azure AI Search. Stood up API integrations with enterprise HCM, ERP systems like SAP and Workday. Improved regulatory compliance for MNCs by up to 20% by automating immigration and international labor workflows, saving up to $4 million in average non-compliance fines per employee. Built MCP servers connecting tools to automate internal workflows.

Written PRDs, BRDs, and end-to-end user journeys across storefront creation, catalog management, checkout, and payments. Prioritized roadmap items using user research, competitive analysis, and merchant feedback, reducing feature rework and increasing adoption. Combined insights from metrics like funnels, drop-offs, and heatmaps with user research to drive improvements in catalog structure, pricing logic, and checkout UX. Partnered closely with engineering during sprints to clarify scope, drove delivery, and validated solutions early. Built product and business dashboards using BigQuery and Looker/Data Studio, facilitating data-driven decision making. Shipped a commerce engine that minimized merchant setup effort and enabled faster online store launches.