Sudharsan Santhanaraja

Defined, prioritized, and owned the implementation of the product roadmap, scaling the platform to 40,000 employee relocations globally and increasing revenue by 10%. Led the ideation and launch of immigration compliance workflows for UK Right to Work, Posted Worker Notifications (EU, 31 Countries), and Form I-9 (US) for Indian and European enterprises. Improved case lead time by 30% by consolidating case management, immigration, and global labor compliance workflows. Increased compliance rate from 83% to 93% per employee relocation, saving $2,000 in average non-compliance fines. Led discovery, roadmap, and launch of a RAG-powered AI relocation concierge with immigration and policy knowledge, reducing generic support tickets by 35% and improving operational efficiency for client teams. Aligned executive leadership, design, engineering, sales, go-to-market, and customer success around the product vision and narrative through market analysis, roadmap reviews, and launch briefs.

Planned roadmap releases through user research and feedback, leading to a rise in critical feature adoption by 38% for a B2B e-commerce builder platform. Designed and launched 4+ dynamic pricing models for B2B transactions, resulting in 10% GMV growth. Drove AI-based discovery process and led cross-functional teams for e-commerce modules including catalog management, checkout, and payment integrations. Analyzed funnels and reduced drop-off by 20%, conducted user interviews, delivering improvements to catalog structure, introducing BNPL and improved checkout UX. Built product and business performance dashboards using BigQuery and Looker enabling data-driven decision-making.