Sudharsan Santhanaraja

Owned immigration compliance rate as the north star metric and improved it from 83% to 93% for enterprise employee relocations saving around $2000 in average non-compliance fines per case. Improved end-to-end average client SLA days taken per workflow from 40% to 60% through workflow consolidation and cross-platform automation using UiPath across 16k relocations. Drove UI/UX enhancements by conducting user interviews, tracking drop-offs, task success rate contributing to NPS, maintained CSAT between 80-85 across 3 quarters. Defined RAG pipelines for and launched an AI agent using Azure AI Search reducing operations support ticket volume for clients while also reducing response timelines. Reduced technical debt and improved scalability, increased release velocity by 40%, and adaptability to regulatory changes by transitioning from hardcoded to configuration-driven workflows. Led user interviews, sprint planning, backlog management and ensured alignment across leadership, engineering, operations, & global teams from prototyping till launch.

Leveraged OpenAI API for automated catalog tagging and recommendation engines, reducing manual catalog management effort by 50% and increasing core features adoption by 38%. Designed and launched 4+ dynamic pricing models for B2B transactions, resulting in 18% GMV growth in key categories. Drove AI-powered discovery process and led cross-functional teams for e-commerce modules including catalog management, checkout, and payment integrations. Analyzed funnels and reduced drop-off by 20%, conducted user interviews, delivering improvements to catalog structure, introducing BNPL and improved checkout UX. Built product and business performance dashboards using BigQuery and Looker/Data Studio to enable data-driven decision-making during discovery.