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Sudharsan Santhanaraja

Owned product roadmap, drove solutions from ideation by user and domain research, competitive analysis, prepared PRDs and prototypes, and steered cross-functional collaboration enabling launch of successful.
  • Role

    Senior Product Analyst

  • Years of Experience

    2.9 years

  • Professional Portfolio

    View here

Skillsets

  • Sprint Planning
  • A/B testing
  • Aha
  • Notion
  • KPIs
  • OKRs
  • Agile
  • Product Strategy
  • RAG pipelines
  • Scrum
  • MCP
  • UiPath
  • Acceptance Criteria
  • Clarity
  • PRDs
  • Product Roadmap
  • Prototypes
  • Stakeholder Management
  • User stories
  • Wireframes
  • Metabase
  • Google Analytics
  • Jira
  • Power BI
  • Python
  • SQL
  • Confluence
  • Lucid
  • Miro
  • Postman
  • Figma
  • BigQuery
  • Mixpanel
  • n8n
  • Zapier
  • Cursor
  • RPA
  • Camunda BPMN
  • visio

Professional Summary

2.9Years
  • Jun, 2024 - Present2 yr

    Senior Product Analyst

    Immidart Technologies
  • Jun, 2023 - May, 2024 11 months

    Product Associate

    Techjet.ai

Work History

2.9Years

Senior Product Analyst

Immidart Technologies
Jun, 2024 - Present2 yr
    Owned immigration compliance rate as the north star metric and improved it from 83% to 93% for enterprise employee relocations saving around $2000 in average non-compliance fines per case. Improved end-to-end average client SLA days taken per workflow from 40% to 60% through workflow consolidation and cross-platform automation using UiPath across 16k relocations. Drove UI/UX enhancements by conducting user interviews, tracking drop-offs, task success rate contributing to NPS, maintained CSAT between 80-85 across 3 quarters. Defined RAG pipelines for and launched an AI agent using Azure AI Search reducing operations support ticket volume for clients while also reducing response timelines. Reduced technical debt and improved scalability, increased release velocity by 40%, and adaptability to regulatory changes by transitioning from hardcoded to configuration-driven workflows. Led user interviews, sprint planning, backlog management and ensured alignment across leadership, engineering, operations, & global teams from prototyping till launch.

Product Associate

Techjet.ai
Jun, 2023 - May, 2024 11 months
    Leveraged OpenAI API for automated catalog tagging and recommendation engines, reducing manual catalog management effort by 50% and increasing core features adoption by 38%. Designed and launched 4+ dynamic pricing models for B2B transactions, resulting in 18% GMV growth in key categories. Drove AI-powered discovery process and led cross-functional teams for e-commerce modules including catalog management, checkout, and payment integrations. Analyzed funnels and reduced drop-off by 20%, conducted user interviews, delivering improvements to catalog structure, introducing BNPL and improved checkout UX. Built product and business performance dashboards using BigQuery and Looker/Data Studio to enable data-driven decision-making during discovery.

Major Projects

6Projects

API Integration

    Collaborated with tech leads to assess API capabilities, align them with business needs; defined and tested data flows, payload structures, and edge cases to launch integrations with client HCM like SAP Successfactors.

Immigration help chatbot

    Launched a RAG-based chatbot using Azure AI Search for employees, decreasing service requests for client operations team by 40%.

UI Path Visa Filing Automation

    Launched a RPA feature to automate online visa filing for USA, cutting manual time taken by 70%.

Employee Immigration Mobile App

    Led development of an employee-facing mobile app enhancing accessibility to immigration info.

Case allocation algorithm

    Implemented an algorithm automating case assigning for the immigration ops team, preventing overload and saving 4-6 working hours per week.

E-Commerce Engine

    Led development of an e-commerce engine, customizable for mainstream workflows like product listing, payment gateway, shipping integration, post purchase flows, and admin controls for D2C and B2B clients.

Education

  • B.Com

    Sri Ramakrishna College of Arts and Science (2022)