Sudipta Chakraborty

An experienced People Leader who has demonstrated the ability to lead diverse teams of professionals to new levels of success. An impressive track record of more than 20 years of hands-on experience in Technical and Customer Support processes, and over 16 years in people and performance management with a strong acumen to build teams from scratch and sustain them for organizational growth.

Also led Customer Success Team(5 CSMs) in ANZ & APJ space for sometime in SaaS space.

Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and improving customer service offerings.

A High-Performance Manager with demonstrated ability to build strong working relationships with coworkers and other internal departments like Hiring, R&D, Training, SEO, Sales, Customer Success, Product Management, REW with strong interpersonal skills enhancing stakeholder Management.

Proven track record working with senior and executive management and department heads to assess and institute company-wide technical support policies and procedures with strong escalation handling skills with vast experience in managing Critical Customer Accounts.