Tara Kumari Barman

Closed UK/EU, US, and Indian Mid-Market accounts through consultative selling, personalised follow-ups, and post-sales engagement, consistently achieving sales targets. Led weekly post-sales meetings with C-level executives and managers, resolving queries, streamlining app launches, and driving upsell/cross-sell opportunities, contributing to a $70,000 MRR increase, resulting in an 85% customer retention rate over 3 years. Managed and mentored a team of 4, improving product knowledge and process efficiency. Delivered 250+ product demos during discovery calls, boosting lead conversion rates to 80%-90% for inbound leads and 45% for outbound leads. Prospected and closed deals via Instagram, Facebook, and LinkedIn, expanding pipeline and revenue growth. Handled post-sales support by resolving escalations, managing ZOHO tickets, and handling support chats to enhance customer satisfaction and retention. Maintained a CSAT score of over 85% for 3 years.

Closed new and existing Indian SMB accounts through consultative selling and personalized follow-ups, consistently meeting sales targets. Delivered 100+ product demos, enhancing lead conversion rates. Maintained a 70% customer retention rate through proactive relationship management. Closed 6 consecutive deals in a day, securing brands like Dusaan, Zavya, and Deodap.