Tarun Bansal

Spearheading the vision, strategy, design, product buildout and successful launch of 10+ platforms including B2B, B2C and Progressive Web App (PWA) platforms for Jio Health, JioOnePay and JioIoT, revamping the Jio Ecosystem into a modern, AI/ML-enabled digital ecosystem leveraging scalable cloud architecture, generating $30M+ in revenue. Building and scaling IoT-enabled digital platforms with AI-driven appliance-level disaggregation, data insights and personalisation for 30mn+ consumers, resulting in $10 M within 6 months of launch. Using Unsupervised + supervised hybrid models for appliance signature detection, including clustering + pattern recognition for load disaggregation generated personalised insights and tips for the customers resulting in saving of ~ 12% in bills. Led end-to-end implementation of multiple B2B and B2C SaaS Healthcare platforms by driving product roadmaps, trade-offs, and cross-functional alignment using customer insights and data-backed decision making resulting in onboarding 50+ enterprise clients, 100+ providers & 3M+ users generating $6M+ in first 12 months. Conceptualized and launched JioOnePay, an enterprise-grade payment platform integrated with 10+ partners, streamlining payments flows across client systems, driving ~114M monthly transactions, processing $700M in monthly payment volume, and generating $1M in recurring monthly revenue. Architected AI-based product roadmap for Jio Health, launching features like supervised ML models for predictive risk scoring, combined with rule-based Early Warning Score (EWS) algorithms and OCR models enhancing diagnostic accuracy, enabling faster and efficient health interventions and recommendation model. Led development of an AI-powered Doctor Assistant leveraging RAG-based LLMs to interpret structured health reports and past records, generate personalized health insights, resolve user queries, share health tips and compute health scores. Boosted CSAT from 57 to 83 and improved feature stickiness from 4.47% to 13.85% by launching 7 high-impact features and systematically enhancing UX, engagement loops, and platform performance. Deployed AI-powered chatbot and WhatsApp automation along with CRM for customer 360 degree profiling, reducing support ticket volume by 32% and drop-off rate across journeys by 27%, improving TAT for resolution by 37%, significantly enhancing operational efficiency. Developed an AI-driven customer segmentation engine using clustering, enabling personalized journeys and driving an 18% activation uplift, 12% retention improvement, and 32% increase in campaign ROI. Partnered with data scientists and ML engineers to refine data, tune models, and deploy iterative enhancements to improve segmentation accuracy and business impact.

Led end-to-end product management and digital transformation across large-scale, regulated financial legacy platforms, accelerating digital adoption, and delivering measurable business outcomes. Aligned product, engineering, operations, and compliance teams to drive enterprise-wide impact and long-term strategic innovation. Spearheaded a cloud-native transformation of the product infrastructure, automating key processes, improving system scalability and efficiency, and delivering $7mn in annual cost savings, reducing operational overhead. Launched a mobile-first digital banking platform with seamless eKYC onboarding during COVID, leveraging modern tech stacks to enable contactless acquisition and onboarding of 1.5M+ customers, driving rapid, scalable growth in a highly regulated environment. Delivered an AI-powered customer engagement and loyalty module, delivering hyper-personalized experiences, accelerating query resolution, and driving measurable gains in customer satisfaction, retention, and lifetime value. Revamped the B2C digital platform for a global banking client by modernizing end-to-end user journeys, streamlining onboarding and lending workflows, and driving measurable improvements in NPS through data-driven UX enhancements and close collaboration with cross-functional stakeholders. Formulated and executed enterprise digital strategies and transformation roadmaps for Fortune 500 clients across banking, insurance, healthcare and telecom, enabling successful legacy-to-cloud migrations and platform modernization. Led the technology transformation and end-to-end implementation of API-based Open Banking and PSD2-compliant payment solutions across 5 global clients designing scalable partner ecosystems and delivering future-ready business models through seamless, cloud-native technology architecture.

Improved last-mile delivery experience by identifying operational inefficiencies and introducing innovative process enhancements, directly contributing to a measurable uplift in customer satisfaction. Achieved a 40% reduction in delivery-related complaints (PPM) through data-backed recommendations and optimization of delivery workflows. Recommendations resulted in annualized cost savings exceeding $5mn, driving efficiency in logistics operations and enhancing delivery SLAs at scale.

Supported end-to-end project lifecycle by creating BRDs, FRDs, process maps, and UAT scenarios, playing a key role in delivering regulatory-compliant and customer-centric product enhancements. Analyzed business requirements and translated them into actionable product specifications, working closely with cross-functional teams to support the development of enterprise solutions across banking and insurance domains. Conducted in-depth data analysis and created performance dashboards using SQL, providing insights that enabled a 20% improvement in operational efficiency and informed key strategic decisions regarding performance, cross sell and upsell. Facilitated stakeholder workshops and requirement-gathering sessions, created BRDs and FRDs with business users and technical teams, ensuring alignment and reducing rework cycles by 30%. Developed the customer-facing web portal using Java, HTML, and CSS, and designed seamless workflows across onboarding, search, product catalog, cart, checkout, and post-purchase interactions.

Conducted Value Stream Mapping and process optimization for the assembly line, identifying key bottlenecks and redesigning workflows to enhance operational efficiency. Optimized supply and value chain operations, delivering annual cost savings of $200K through improved throughput, reduced process delays, and lean interventions. Led a value engineering initiative that resulted in annual savings of $1.5mn for a major division by refining component usage and assembly sequencing.