Tomin Joseph

Developed and implemented automation scripts using various automation platforms. Extensive hands-on experience with ServiceNow tools, Automation UI, Linux scripts, Kubernetes, and SQL. Performed upgrades and hotfixes to enhance the automation environment. Prepared weekly and monthly performance analytics reports for leadership. Configured and managed Azure Monitor alerts to proactively identify and resolve issues. Implemented action groups to notify relevant stakeholders via email, SMS, and webhook integrations. Utilized log analytics and application insights to monitor application performance and health. Application Deployment through AKS: Deployed and managed containerized applications using Azure Kubernetes Service (AKS). Ensured high availability and scalability of applications by configuring Kubernetes clusters and managing node pools. Implemented Helm charts for efficient application deployment and version control. Key Achievements: Reduced incident response time by 30% through effective alert configurations. Successfully migrated legacy applications to AKS, improving deployment efficiency by 40%. Enhanced application performance monitoring, leading to a 25% reduction in downtime.

Monitored quality assurance and compliance functions. Performed analysis of accounts receivable data and provided feedback to associates. Ensured customer enquiries were resolved at the first point of contact.

Developed workflows to ensure billing compliance. Managed and coordinated billing/collecting for co-payments. Investigated outstanding/denied claims for collectability.