Tuhin Choudhary

Led improvements to the client onboarding process, making it faster, smoother, and more user-friendly for new partners joining the GlobalMeet platform. Created easy-to-follow guides, training videos, and other helpful resources to support clients during onboarding and beyond. Regularly reviewed account health to identify issues and spot trends, solve pain points, and continuously refine the experience. Helped increase the CSAT and NPS score from 82% to 87% by strategically implementing a proactive customer outreach program. Translated client business requirements into detailed implementation plans, resulting in an increase of 25% in TTFV. Led renewal strategies, account growth plans, and implemented product adoption plan across the APAC region.

Supported clients in leveraging Cvent's offerings for optimal outcomes. Oversaw key performance metrics such as CSAT, NPS, and AMC renewals to maintain customer satisfaction. Executed efficient resolution strategies for escalated issues through collaborative efforts. Developed assets for customer success, incorporating best practices and case studies for enhanced knowledge sharing. Conducted risk assessments on new product launches, identifying potential challenges and developing mitigation strategies. Gathered and analyzed feedback from clients, facilitating continuous product improvement and innovation.

Provided technical support, maintaining 97% server uptime and resolving software and hardware issues. Assisted in ERP migration from BaaN to SAP, contributing to data migration planning and implementation.