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Vaibhav Desai

💼 Solution Engineer | Trusted Advisor to Enterprises & CxOs 🏆 | Helping businesses accelerate digital transformation through AI-powered automation and customer engagement solutions.


🔹 Customer Experience & IT Transformation | Enhancing service management, field operations, and IT workflows with scalable, cloud-based solutions.

🔹 Sales & Revenue Operations | Optimizing sales, marketing, and customer success workflows with data-driven automation.

🔹 AI & Digital Innovation | Empowering organizations with next-gen AI solutions to improve operational efficiency and customer engagement.

🔹 Test Automation & Quality Engineering | Driving efficiency with AI-driven automation frameworks to ensure seamless software delivery.


🚀 Business Impact & Value Selling | Partnering with enterprise customers to align technology with business goals, delivering measurable ROI through consultative presales and solutioning.


🌍 Enterprise & Startup Expertise | Proven success across SaaS, System Integrators, and product-led organizations, bridging technical innovation with strategic business needs.

  • Role

    Head of Sales Engineering

  • Years of Experience

    11 years

Skillsets

  • Hibernate
  • Java
  • MVC Architecture
  • Requirement gathering
  • Spring
  • Solution Engineering
  • value selling
  • Process standardization
  • Itil v3 processes
  • JSF
  • Gap Analysis
  • DevOps - 11 Years

Professional Summary

11Years

  • Head of Sales Engineering

    Virtuoso

  • Senior Solution Engineer

    Virtuoso

  • Lead Solution Engineer

    Freshworks

  • ServiceNow Solution Architect/Pre-Sales Consultant

    Capgemini

  • ServiceNow Solution Architect/Pre-Sales Consultant

    Accenture

  • ServiceNow Solution Architect/Pre-Sales Consultant

    inMorphis

  • Senior Software Engineer

    Tata Consultancy Services

  • Software Engineer

    Saint-Gobain

  • Software Engineer

    3i-Infotech

Applications & Tools Known

  • icon-tool

    ServiceNow

  • icon-tool

    Virtuoso

  • icon-tool

    Freshworks

  • icon-tool

    Freshdesk

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    Freshchat

  • icon-tool

    Java

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    Spring

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    Hibernate

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    JSF

Work History

11Years

Head of Sales Engineering

Virtuoso
    Setting up practice and expanding Solution Engineering team, setting up process for cross team collaboration, working with AE for deal qualification, running discovery workshops with customers, partner management, giving product demos, running end-to-end POV with clients.

Senior Solution Engineer

Virtuoso
    Working across different continents, setting up practice and expanding Solution Engineering team, working with AE for deal qualification, running discovery workshops with customers, partner management, giving product demos, running end-to-end POV with clients.

Lead Solution Engineer

Freshworks
    Working across all product portfolios of ITSM, ITOM, ITBM, ITAM, Customer Support Solution, Sales & Marketing Automation Solutions, Chatbots, and Caller solution. Deal qualification, running discovery workshops, product demos, solution fitment, POC execution, solution scoping, working with product marketing team, providing go-to-market needs, attending conferences.

ServiceNow Solution Architect/Pre-Sales Consultant

inMorphis
    Submitted multiple winning proposals in the realm of ServiceNow, worked as BPC/BA for a leading bank project, completed document standardization as part of PMO, building ServiceNow Gold Build instance, involved in technical lead and process consultant hiring.

ServiceNow Solution Architect/Pre-Sales Consultant

Accenture
    Worked as Engagement manager for initial months, pre-sales consultant for multiple deals.

ServiceNow Solution Architect/Pre-Sales Consultant

Capgemini
    Submitted multiple winning proposals, completed seven implementations and two consulting projects, performed role of team lead from onshore and offshore, handled large to medium scale teams.

Senior Software Engineer

Tata Consultancy Services
    ServiceNow Developer.

Software Engineer

Saint-Gobain
    ServiceNow Admin & Developer.

Software Engineer

3i-Infotech
    Developer for Java web application with Hibernate and Spring 3.1, 4.0. Designed and developed a Workflow model on Activiti BPM. Developer for Groovy on Grails Application.

Achievements

  • Successfully submitted multiple winning proposals in the realm of ServiceNow.
  • Completed seven implementations and two consulting projects within 3.5 years.
  • Completed end-to-end process of document standardization as part of the PMO initiative.

Education

  • B.E (Computer Science)

    Gujarat Technological University

Certifications

  • Harvardmanagementor - decision making

  • Harvardmanagementor - presentation skills

  • Harvardmanagementor- team creation

  • Servicenow partner sales specialization: introduction to value selling

  • Freshworks: freshservice product expert certification

  • Freshworks: freshdesk product expert certification

  • Servicenow partner sales specialization: servicenow sales and messaging foundations

  • Servicenow partner pre-sales specialization: field service management (fsm)

  • Servicenow partner pre-sales specialization: customer service management (csm)

  • Servicenow partner pre-sales specialization: it service management

  • Servicenow partner pre-sales specialization: governance, risk & compliance

  • Servicenow partner pre-sales specialization devops fundamentals and implementation

  • Servicenow partner pre-sales specialization: now platform

  • Servicenow certified system administrator

  • Pre-sales management from udemy

  • Diploma in .net from niit