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Vaibhav Desai

💼 Solution Engineer | Trusted Advisor to Enterprises & CxOs 🏆 | Helping businesses accelerate digital transformation through AI-powered automation and customer engagement solutions.


🔹 Customer Experience & IT Transformation | Enhancing service management, field operations, and IT workflows with scalable, cloud-based solutions.

🔹 Sales & Revenue Operations | Optimizing sales, marketing, and customer success workflows with data-driven automation.

🔹 AI & Digital Innovation | Empowering organizations with next-gen AI solutions to improve operational efficiency and customer engagement.

🔹 Test Automation & Quality Engineering | Driving efficiency with AI-driven automation frameworks to ensure seamless software delivery.


🚀 Business Impact & Value Selling | Partnering with enterprise customers to align technology with business goals, delivering measurable ROI through consultative presales and solutioning.


🌍 Enterprise & Startup Expertise | Proven success across SaaS, System Integrators, and product-led organizations, bridging technical innovation with strategic business needs.

  • Role

    Head of Sales Engineering

  • Years of Experience

    9.1 years

Skillsets

  • ITBM
  • ServiceNow
  • Service Portal
  • SecOps
  • Project Management
  • Performance Analytics
  • Orchestration
  • MVC
  • J2EE
  • ITSM
  • ITOM
  • ITIL
  • Hibernate
  • ITAM
  • Integration
  • Groovy
  • GRC
  • Grails
  • Automated Testing
  • Activiti BPM
  • JSF
  • Spring
  • Java

Professional Summary

9.1Years
  • Nov, 2023 - Present2 yr 7 months

    Head of Sales Engineering

    Virtuoso
  • Jan, 2023 - Oct, 2023 9 months

    Senior Solution Engineer

    Virtuoso
  • Jan, 2022 - Jan, 20231 yr

    Lead Solution Engineer

    Freshworks
  • Jul, 2016 - Mar, 2017 8 months

    Senior Software Engineer

    Tata Consultancy Services
  • Oct, 2020 - Apr, 2021 6 months

    ServiceNow Solution Architect/Pre-Sales Consultant, Project Manager

    Accenture
  • Apr, 2021 - Jan, 2022 9 months

    ServiceNow Solution Architect/Pre-Sales Consultant, Business Process Consultant/Business Analyst

    inMorphis
  • Feb, 2015 - Jun, 20161 yr 4 months

    Software Engineer

    Saint-Gobain
  • Jun, 2013 - Jan, 20151 yr 7 months

    Software Engineer

    3i-Infotech

Applications & Tools Known

  • icon-tool

    ServiceNow

  • icon-tool

    Virtuoso

  • icon-tool

    Freshworks

  • icon-tool

    Freshdesk

  • icon-tool

    Freshchat

  • icon-tool

    Java

  • icon-tool

    Spring

  • icon-tool

    Hibernate

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    JSF

Work History

9.1Years

Head of Sales Engineering

Virtuoso
Nov, 2023 - Present2 yr 7 months
    Heading and expanding the Global Sales Engineering team working across different continents. Setting up practice and expanding Solution Engineering team. Setting up process for cross team collaboration (Product, Onboarding, BDR, AE, Marketing teams). Working with AE (Hunters/Farmers) for the deal qualification. Running discovery workshop with the customers to understand their current challenges and pain points along with current testing process. Actively involved in Partner management. Giving product demos to make customers familiar with Virtuoso Test automation solution. Running end-to-end POV with clients.

Senior Solution Engineer

Virtuoso
Jan, 2023 - Oct, 2023 9 months
    Worked on setting up practice and expanding Solution Engineering team. Set up processes for cross team collaboration (Product, Onboarding, BDR, AE, Marketing teams). Worked with AE (Hunters/Farmers) for deal qualification. Ran discovery workshops with customers to understand their current challenges and pain points along with current testing process. Actively involved in Partner management. Gave product demos to make customers familiar with Virtuoso Test automation solution. Ran end-to-end POV with clients.

Lead Solution Engineer

Freshworks
Jan, 2022 - Jan, 20231 yr
    Worked across all product portfolios of ITSM, ITOM, ITBM, ITAM, Customer Support Solution, Sales & Marketing Automation Solutions, Chatbots, and Caller solution. Worked with AE (Hunters/Farmers) for the deal qualification. Ran discovery workshops with customers to understand their current challenges and pain points along with business processes. Gave product demos to make customers familiar with Freshworks product portfolio. Did solution fitment for Freshworks product suites. Ran POC with customers to gain their trust and confidence in the product. Worked on end-to-end solution scoping and with implementation partners and Freshworks professional services team for solution implementations. Worked with the product marketing team in the realm of giving a competitive advantage. Worked with product managers on providing go-to-market needs and product improvement points. Worked with the field marketing team in attending conferences and operating the booth.

ServiceNow Solution Architect/Pre-Sales Consultant, Business Process Consultant/Business Analyst

inMorphis
Apr, 2021 - Jan, 2022 9 months
    Successfully submitted multiple winning proposals in the realm of ServiceNow. Worked as BPC/BA for a leading bank project. Completed end-to-end process of document standardization as part of the PMO initiative. Worked on building ServiceNow Gold Build instance. Actively involved in Technical Lead and Process Consultant hiring.

ServiceNow Solution Architect/Pre-Sales Consultant, Project Manager

Accenture
Oct, 2020 - Apr, 2021 6 months
    Worked as Engagement manager for the initial two months in the organization for the ServiceNow project. Worked as a Pre-Sales consultant for multiple deals for four months.

Senior Software Engineer

Tata Consultancy Services
Jul, 2016 - Mar, 2017 8 months
    ServiceNow Developer.

Software Engineer

Saint-Gobain
Feb, 2015 - Jun, 20161 yr 4 months
    ServiceNow Admin & Developer.

Software Engineer

3i-Infotech
Jun, 2013 - Jan, 20151 yr 7 months
    Developer for Java web application with Hibernate and Spring 3.1, 4.0. Designed and developed a Workflow model on Activiti BPM. Developer for Groovy on Grails Application.

Achievements

  • Successfully submitted multiple winning proposals in the realm of ServiceNow.
  • Completed seven implementations and two consulting projects within 3.5 years.
  • Completed end-to-end process of document standardization as part of the PMO initiative.

Education

  • B.E (Computer Science)

    Gujarat Technological University (2013)

  • XII

    Gujarat Higher Secondary Education Board (2009)

  • X

    Gujarat Higher Secondary Education Board (2007)

Certifications

  • Harvardmanagementor - decision making

  • Harvardmanagementor - presentation skills

  • Harvardmanagementor- team creation

  • Servicenow partner sales specialization: introduction to value selling

  • Freshworks: freshservice product expert certification

  • Freshworks: freshdesk product expert certification

  • Servicenow partner sales specialization: servicenow sales and messaging foundations

  • Servicenow partner pre-sales specialization: field service management (fsm)

  • Servicenow partner pre-sales specialization: customer service management (csm)

  • Servicenow partner pre-sales specialization: it service management

  • Servicenow partner pre-sales specialization: governance, risk & compliance

  • Servicenow partner pre-sales specialization devops fundamentals and implementation

  • Servicenow partner pre-sales specialization: now platform

  • Servicenow certified system administrator

  • Pre-sales management from udemy

  • Diploma in .net from niit