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VAIBHAV KUMAR DWIVEDI

Professional Experience Achievements To secure a challenging position that utilizes my years of

experience, while allowing me the opportunity to grow professionally. I offer strong interpersonal

skills to develop global customer solutions with thought leadership and integrity, excellent

interpersonal, oral and written communication and presentation skills, functioning well both

independently and collaboratively with an outgoing personality. My goal is to become a valued

asset.

  • Role

    Support Analyst

  • Years of Experience

    3.5 years

Skillsets

  • Change Management
  • M365
  • Entra ID
  • email security
  • ediscovery
  • DLP
  • OneDrive
  • Rbac
  • Incident Management
  • Azure Active Directory - 2 Years
  • Root Cause Analysis
  • PowerShell
  • SharePoint
  • O365
  • Exchange Online Protection
  • Exchange Online
  • Email migration
  • Auditing

Professional Summary

3.5Years
  • Feb, 2026 - Present 7 months

    Support Analyst

    Mks Instruments
  • Apr, 2025 - Jan, 2026 9 months

    Senior Engineer, Microsoft 365

    Concentrix
  • Sep, 2024 - Mar, 2025 6 months

    Associate: Technical Support

    Tech Mahindra
  • Jun, 2022 - Nov, 2022 5 months

    Network Support Engineer

    Inknow Tech
  • Jan, 2023 - Apr, 20241 yr 3 months

    Analyst

    Hcl Tech

Applications & Tools Known

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    Oracle

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    ServiceNow

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    Azure Active Directory

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    Active Directory

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    Jira

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    Citrix

Work History

3.5Years

Support Analyst

Mks Instruments
Feb, 2026 - Present 7 months
    Serve as Tier 1 support for Microsoft 365 services across Exchange Online, SharePoint, Teams, and OneDrive, resolving licensing, mailbox migration, and security policy issues. Manage Exchange Online mail flow, retention policies, and inbox rules, tightening policy hygiene to reduce recurring misconfiguration tickets. Built PowerShell automation for user provisioning and reporting, reducing manual admin workload. Own Exchange Online Protection tuning (anti-phishing, anti-spam) to strengthen threat detection accuracy.

Senior Engineer, Microsoft 365

Concentrix
Apr, 2025 - Jan, 2026 9 months
    Provided Tier 1/2 support across Exchange Online, SharePoint, Teams, and OneDrive; served as escalation point for Exchange, security, Teams, and M365 compliance issues. Led and supported email migration projects (G-Suite and IMAP to M365), ensuring minimal disruption for end users. Applied and enforced M365 security & compliance controls including DLP, ATP, eDiscovery, auditing, and RBAC roles. Maintained service documentation and SOPs, collaborating with engineering teams on escalations and process improvements. Built PowerShell automation for user management and custom reporting to improve operational efficiency.

Associate: Technical Support

Tech Mahindra
Sep, 2024 - Mar, 2025 6 months
    Managed full user lifecycle account creation, modification, disabling, and license assignment via M365 Admin Center and Microsoft Entra ID. Resolved mailbox access, shared mailbox permissions, and mail flow issues, including message trace and distribution group management. Completed group creation, permission updates, and access requests per defined SOPs with consistent SLA adherence. Supported MFA enrollment and conditional access login issues, guiding users on secure access policy.

Analyst

Hcl Tech
Jan, 2023 - Apr, 20241 yr 3 months
    Provided L1 triage for P1/P2 incidents, performing impact analysis, log capture, and escalation with complete technical context. Resolved mailbox, Teams, and SharePoint/OneDrive access issues while maintaining strong SLA compliance. Monitored service health dashboards and message center advisories, proactively flagging service impact ahead of user reports. Supported MFA enrollment and conditional access troubleshooting, reducing repeat login-related tickets.

Network Support Engineer

Inknow Tech
Jun, 2022 - Nov, 2022 5 months
    Coordinated with customers on link failure, flapping, and over-utilization issues, escalating to Level 2/3 as needed. Resolved customer incidents in Oracle ECRM and coordinated with vendors on hardware replacement and link restoration. Deployed partner engineers for on-site validation when remote diagnostics were inconclusive.

Education

  • Master of Computer Applications

    University of Lucknow (2022)

Certifications

  • Microsoft certified: azure fundamental (az- 900)

  • Microsoft certified: azure administrator associate

Interests

  • Travelling
  • Cooking
  • Cricket
  • A Few Screening Questions Before You Begin

    Vaibhav Kumar Divedi. I am born and brought up in Balia. I completed my post-graduation from the University of Lucknow in 2022 in a Master's of Computer Application. I have almost 2.2 years of experience working as a network and IT analyst. Currently, I am working with Tech Mahindra as a technical support associate. My hobbies include reading books and writing poems. I have also worked as an SPOC, managing the team in Lucknow, keeping a check on them by rostering, and managing the knowledge base articles for the team. https://www.techmahindra.com

    Basically, there is no development experience on Accounts Payable, Accounts Receivable, and General Ledger. Only as far as I have studied about it, AP stands for Accounts Payable, AR stands for Accounts Receivable, and GL stands for General Ledger. These are the key financial processes within an ERP. Accounts Payable stands for its prime focus is on handling a company's outgoing payments and managing vendor invoices. Its key areas include invoice processing automation, vendor management, payment processing, and expense report building to handle employee reimbursement and expenses. Account Receivable basically involves managing incoming payments and customer account development. It includes invoicing and billing, payment reconciliation, and credit control, as well as monitoring customer feedback and collection management, implementing workflows for managing collections and aging reports. General Ledger is the backbone of an organization's accounting system. It records all financial transactions and provides the foundation for financial reporting. Its prime focus is on account design, general entries, automation, multi-currency, and consolidation, as well as financial reporting. So, AP, AR, and GL often need to be integrated with other modules such as procurement, sales, and inventory. This ensures accurate and real-time data flow across the system.

    E-Business Suite Oracle, basically it's Oracle E-Business Suite R12. We can say it's a comprehensive integrated business application used by organizations to manage core business processes. My experience with Oracle E-Business Suite R12 spans various modules, customizations, and technical configurations. The overview is that account payable involves automating invoice captures, approvals, and payment processes, addressing customer issues, and resolving payment workflows, customizing payment methods for banks, and integrating with external banking systems, managing suppliers, and streamlining their supplier setup and management workflows to ensure smooth payment processing. In account receivable, we have invoicing, customizing, and automating invoices, creating customers based on various transaction sources, such as sales and contracts. Cash applications are also there, where we can automate the process of applying customer payments to outstanding invoices with certain rules for different payment methods, collecting dunning letters or processes, and improving the AR aging report. General ledger is the backbone of the organization, so we customize automatic general entries, generate from sub-ledgers, and use multi-currency accounting, which involves handling transactions in various currencies and reporting them in base functional currencies. Financial reporting is also there, where we design custom financial reports using the financial statement generator. P2P, or procure to pay, and order to cash, involve procurement module integration and sales order integration, where we work with order management workflows to ensure seamless sales into accounts receivable for billing and revenue recognition. We also include customizations and extensions here, where we can personalize forms and customize them by modifying Oracle forms to meet business requirements without altering the base code of Oracle forms, develop reports, and design them by customizing reports using Oracle reports, XML publisher, and Oracle discoverer. Workflows involve implementing or customizing Oracle workflows for approval in financial and procurement processes, concurrent programs, where we can create and schedule concurrent programs for batch processing, custom report generation, and data uploads or downloads. That's all.

    So, as far as the question includes, I am lacking experience in development of APARGL EG integration projects and configuration of APAR. So basically, my strategy includes the first step of understanding the functional concepts of what APAR and GL process are, EG integration projects, forms, personalization, stored procedures, DFF, and customer reports. Therefore, I will start by gaining a solid understanding of the business process behind accounts payable, accounts receivable, and general ledger. This is essential for both the integration and development or configuration. To learn accounts payable, I will understand the full life cycle from vendor onboarding, purchase order, matching the workflows, approval of workflows, and payment generation. For accounts receivable, I will basically understand the customer invoicing, payments, application, credit management, and collection of process. To familiarize myself with general ledger, I will study various charts of accounts, general ledgers or journal entries, financial reporting, and consolidation, P2P and OTC. As far as it is concerned, I will study the end-to-end requirement of the procure to pay and order to cash cycles. To see how AP and AR fit into broader business projects, there are various books and online courses available for learning. Learning Oracle EBS fundamentals will also provide extensive documentation for each module, which covers both functional and technical aspects. There are Oracle courses available in the learning library by which I can add my experience in learning various fields of AP, AR, and custom reports migration. So, I will start with AP, move to AR, then learn GL, and finally practice hands-on.

    When updating an Oracle ERP system, to ensure smooth and secure updates, I apply a structural approach to identify the risks and mitigation. There are various techniques, including risk assessment and impact analysis, with main steps that include identifying critical modules, listing key Oracle modules that are impacted by the update, such as AP, AR, GL, procurement, and others. I assess the change impact, analyze how the impact will affect integration and customization workflows, and third-party tools, and document known risks for review after the update cycle for any issues that occur after the update. Mitigation impact analysis can be conducted through functional and technical impact analysis, involving module owners, business users, and technical teams, documenting each risk and assigning a risk rating as high, medium, or low based on business disruption or technical complexity. Effective testing strategies are identified, which can be part of risk mitigation during the Oracle ERP update, including regression testing, integration testing, custom code testing, user acceptance testing, which involves various end-users in testing scenarios that reflect real business operations, helping to identify issues not evident in technical testing, and automation testing, with various test environments set up and a back-out plan in place.