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Vetted Talent

VAIBHAV KUMAR DWIVEDI

Vetted Talent

Professional Experience Achievements To secure a challenging position that utilizes my years of

experience, while allowing me the opportunity to grow professionally. I offer strong interpersonal

skills to develop global customer solutions with thought leadership and integrity, excellent

interpersonal, oral and written communication and presentation skills, functioning well both

independently and collaboratively with an outgoing personality. My goal is to become a valued

asset.

  • Role

    Lead - Operation

  • Years of Experience

    3 years

Skillsets

  • Mac
  • ServiceNow
  • E discovery
  • wireless access points
  • Windows
  • Switches
  • SolarWinds
  • SharePoint
  • Security
  • Routers
  • Oracle ecrm
  • One Drive
  • O365
  • Microsoft 365
  • Active Directory - 1 Years
  • Exchange Online Protection
  • Exchange Online
  • Email migration
  • Data Loss Prevention
  • Content search
  • Compliance
  • Cisco jabber
  • Auditing
  • Citrix
  • Citrix
  • Azure Active Directory - 2 Years
  • VPN - 2 Years

Vetted For

8Skills
  • Roles & Skills
  • Results
  • Details
  • icon-skill_image
    Oracle ERP Functional Analyst - Finance(Remote)AI Screening
  • 74%
    icon-arrow-down
  • Skills assessed :asian client, Business Analysis, Customization, Data Migration, Finance Module, Oracle ERP E-Business Suit 12.2, Problem Solving Attitude, SQL
  • Score: 37/50

Professional Summary

3Years
  • Apr, 2025 - Present 8 months

    Lead - Operation

    Concentrix
  • Sep, 2024 - Mar, 2025 6 months

    Technical Support Associate

    Tech Mahindra
  • Jan, 2023 - Apr, 20241 yr 3 months

    Analyst

    HCL Tech
  • Jun, 2022 - Nov, 2022 5 months

    Network Support Engineer

    Inknow Tech

Applications & Tools Known

  • icon-tool

    Oracle

  • icon-tool

    ServiceNow

  • icon-tool

    Azure Active Directory

  • icon-tool

    Active Directory

  • icon-tool

    Jira

  • icon-tool

    Citrix

Work History

3Years

Lead - Operation

Concentrix
Apr, 2025 - Present 8 months
    Provided Tier 1/2 support for Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive, resolving tickets related to user licensing, mailbox migration, and security policies. Administered and optimized Exchange Online environments—managed mail flow, retention policies, inbox rules, and compliance settings to ensure secure communication. Used PowerShell scripts to automate user management tasks and generate custom reports for better operational efficiency. Handled email security configurations including Exchange Online Protection, anti-phishing, and anti-spam settings. Led and supported email migration projects (G-Suite, IMAP to M365), ensuring minimal disruption and smooth transition for end users. Maintained and updated service documentation and SOPs, collaborating closely with engineering teams for escalations and process improvements. Applied and enforced Microsoft 365 security & compliance features like DLP, ATP, eDiscovery, auditing, and RBAC roles. Supported SharePoint and OneDrive administration including permission management, content recovery, and file sharing policies. Served as escalation point for issues related to Exchange, security, Intune, Teams, and M365 compliance policies. Utilized Azure AD and Azure AD Connect for identity and access management; handled user provisioning, password resets, and SSO configurations. Collaborated across teams to contribute to internal knowledge base, create user documentation, and share best practices. Ensured optimal performance and availability of Microsoft 365 apps through proactive monitoring and client communication.

Technical Support Associate

Tech Mahindra
Sep, 2024 - Mar, 2025 6 months
    Provided desktop support for Windows and Mac ensuring high customer satisfaction. Configured and managed user accounts in Active Directory(DRA) and ICS, including adding profiles and granting admin rights. Assisted users with issues related to Citrix and VPN clients. Managed incidents and service requests using the ServiceNow (SNOW) Portal. Managed P1 and P2 tickets, including booking, prioritization, and resolution, in accordance with customer-specific and service-level SLAs.

Analyst

HCL Tech
Jan, 2023 - Apr, 20241 yr 3 months
    Extending technical support and ensuring high customer satisfaction levels through prompt resolution of their problems. Effectively access technical situation and establish case. Monitor and own responsibility of incoming SR & incidents in SNOW Portal. Analyze customer configuration and effectively use of internal and external resources (KB article). Work within strict timeframes and elevate incidents within the defined time frames. Worked in a team environment to coordinate on server supports, client security authentication. Support for users accounts active directory, adding a profile for user accounts, providing admin rights to system, performed multitasking support on the network, VoIP phones, network printers. Interacted with network, telecom, email support team to provide the user support on priority cases. Dealt with monitoring tools as solar winds. Experience with supporting network infrastructure which involved with devices such as routers, switches and wireless access points. Assisting in managing the access for Shortel and CISCO phone system.

Network Support Engineer

Inknow Tech
Jun, 2022 - Nov, 2022 5 months
    Providing Internet and MPLS problems solutions for more than 3000 enterprises customer of Bharti Airtel. Also managing 1000 Bharti managed customer premises equipment (CPE). Coordinates with customer in case of Link failure, Flapping issue, over utilization of link etc. Resolving customer instances in ORACLE ECRM. Escalation of customer technical issue to Next Level of resolution desk. Getting the partner Engineer deployed for cases where the media is fine as per TAC2 but the customer requires validation on tester or laptop. Ensure to escalate to concerned teams for the immediate restoration and ERT for customer. Coordination with Vendor in case of Link Failure or hardware replacement.

Education

  • Master of Computer Applications

    University of Lucknow (2022)

Certifications

  • Microsoft certified: azure fundamental (az- 900)

  • Microsoft certified: azure administrator associate

Interests

  • Travelling
  • Cooking
  • Cricket
  • AI-interview Questions & Answers

    My name is Vaibhav Kumar Divedi. I am born and brought up in Balia. I completed my post graduation from University of Lucknow in 2022 in Masters of Computer Application. I am having almost 2.2 years of experience working in as a network and IT analyst. Currently I am working with Tech Mahindra as a technical support associate. My hobbies include reading books, writing poems. I have also worked as an SPOC managing the team in Lucknow and keeping a check on them by rostering and also managing the knowledge base articles for the team. https://www.techmahindra.com

    Basically, there is no development experience on Accounts Payable, Accounts Receivable and General Leisure. Only as far as I have studied about it, AP stands for Accounts Payable, AR stands for Account Receivable and GL stands for General Leisure. These are the key financial processes within an ERP. Accounts Payable stands for, its prime focus is on handling a company's outgoing payments and managing the vendor invoices. Its key area includes the invoice processing automation, vendor management, payment processing and expense report building to handle employee's reimbursement and expenses tackling. Account Receivable basically involves the managing incoming payments and customer accounts development. Basically, it includes the invoicing and billing, payment reconciliation and credit control of credit control in which developing features and we are monitoring the customer feedback of the accounts and collection management, implementing the workflows for managing collection and aging reports. General Leisure, we can say it is the backbone of an organization accounting system. It records all the financial transactions basically and provides the foundation of financial reporting. Its prime focus is on account design, general entries, automation, multi-currency and consolidation, financial reporting developed. So basically, AP, AR and GL often needs to be integrated with other modules such as procurement, sales and inventory. Here we can ensure to accurate and real-time data flow across the system.

    E-Business Suite Oracle, basically it's Oracle EVS R12. We can say it is a comprehensive integrated business application used by organizations to manage the core business processes. My experience with Oracle EVS R12 spans various modules, customizations, and technical configuration. The overview I can say it's account payable, automating invoice captures, approvals, and payment processes, looking into the customer issues, and resolving their payment workflows, customizing payment methods for the banks, and integrating with some external banking systems, managing the suppliers, streaming their supplier setup and management workflows to ensure the smooth payment processing of them. In account receivable, invoicing, customizing and automating the invoices, creation of the customers, based on various transaction sources, as we can say sales and contracts, cash applications are there, here we can automate the process of applying customer payments to outstanding invoices with certain rules for different payment methods, collecting the dunning letter or processes, and improving the AR aging report, general ledger here as far as I've said it is the backbone of the organization, so customization of automatic general entry, generation from sub ledgers, multi-currency accounting is there, here we are handling the transactions in various different currencies, and reporting it in base functional currencies, financial reporting is there, designing custom financial reports using financial statement generator, P2P, we can say procure to pay and order to cash, procurement module integration is there, sales order integration is there, here we are working with order management workflows to ensure that sales are seamlessly into accounts receivable for billing and revenue recognition. Also, we for as far as customizations and extensions are included here, we can personalize the forms and customize it by modifying the Oracle forms to meet the business requirements without altering the base code of Oracle forms, developing the reports and designing it by customizing reports using Oracle reports, XML publisher and Oracle discoverer, workflows implementing or customizing the Oracle workflow for approval in financial and procurement process, concurrent programs are there, here we can create and schedule concurrent programs for batch processing, custom report generation and data uploads or downloads we can see. That's all.

    So, as far as the question includes as I am lacking experience in development of APARGL EG integration projects and configuration of APAR. So basically my strategy includes first strategy is understanding the functional concepts what is APAR and GL process, EG integration projects, forms, personalization, stored procedures, DFF, customer reports. So start by understanding a solid understanding of the business process behind accounts payable, accounts receivable and general ledger. This is essential for both the integration and development or configuration. Accounts payable learning the full life cycle from vendor onboarding, purchase order, matching the workflows, approval of workflows and payment generation. Accounts receivable basically understanding the customer invoicing, payments, application, credit management and collection of process. General ledger familiarization of myself with various charts of accounts, general ledgers or journal entries, financial reporting and consolidation, P2P and OTC as far as it is concerned study the end to end requirement of procure to pay and order to cash cycles. To see how AP and AR fit into broader business projects there are various books learning at or online courses are there. Learning Oracle EBS fundamentals to provide extensive documentation for each module which covers both functional and technical aspects. There are Oracle courses to learning library by where we can I can add my experience learning various fields of AP, AR and custom reports migration. So start with AP move to AR then learn GL then hands on practice.

    When updating an Oracle ERP system, to ensure smooth and secure updates, I apply a structural approach to identify the risk and mitigation. There are various techniques, you can say, risk assessment and impact analysis, in which main steps include identifying the critical modules, listing the various key Oracle modules that are impacted by the update as AP, AR, GL, procurement and etc. Access the change impact, analyze how we can analyze how the impact will affect the integration and customization workflows and the third-party tools are there, documenting whatever the known risks are there, we can review it later after the update cycle for any issues which have occurred after the update. Mitigation impact analysis can be conducted through the functional and technical impact analysis by involving the module owners, business users and the technical teams, documenting each of them, risk rating is there, we can assign the risk rating as high, medium, low based upon the business disruption or technical complexity. Effective techniques testing strategies identified, which can be the part of risk mitigation during Oracle ERP update, as such we can say regression testing is there, integration testing, custom code testing is there, user acceptance testing, which involves various end-users in testing scenarios that reflect the real business operations, helping in identifying the issues that may not be evident in technical testing, automation testing is there, various test environments are set up and back-out plan must be there.