Ved Ram

Performed premium support functions for 90+ servers and premium customers across APC department. Applied software updates, patches, and new installations to fortify security measures, closing potential loopholes and safeguarding users; reduced vulnerability by 60% and achieved 100% compliance with industry standards. Identified issues and deployed appropriate resolutions for quick and effective remediation. Conducted root cause analysis on routine and complex problems for application, database, and servers, leading to high performance and efficient utilization. Performed routine maintenance on servers and systems, keeping networks fully operational during peak periods. Implemented efficient PHP code architecture, resulting in a 50% decrease in bug reports and improving stability and reliability. Maintained PSQL databases with data development and software engineering teams. Promoted customer success in building and migrating applications, software, and services on PSQL platform. Planned, integrated, and executed updated Linux-based system-oriented projects. Collaborated with backend and client engineers to build features and solve problems using Postman API.

Assessed performance of pre-release and finalized products to ensure alignment with regulatory standards and business objectives. Managed virtual computing environments by provisioning and maintaining over 90+ servers with diverse hardware configurations. Executed disaster recovery operations and conducted data backups to minimize disruptions to database, application, and Asterisk servers. Engaged in IVR testing to ensure seamless calling function flow. Used shell scripting to resolve issues on servers and databases. Monitored and fine-tuned infrastructure performance using Zabbix and Grafana.

Collaborated with colleagues to foster customer service and a positive workplace. Assisted in diverse program activities and administrative functions. Recognized customer needs and conducted project and team evaluations to uphold productivity and work quality. Applied unit testing and methodologies to improve quality. Focused on implementation of dialers and transitions to support team. Tracked system upgrades, patches, and new configurations. Created and updated documentation for configurations and maintenance.