Senior Technical Writer
Whirlpool Corporation, GTECSep, 2022 - Present3 yr 3 months
Creating New Product Development (NPD), Quick Start Guides, Product Guides, Use and Care Guides, TechSheets, Owner's Manuals, and User Manuals for various home appliances by analyzing and incorporating information from engineering inputs with first-time-right quality. Ensuring quality and timely delivery of product documentation, maintaining a good QC Score and adhering to project timelines and stakeholder requirements. Led discussions to gather and apply running changes, maintaining up-to-date and accurate documentation. Applying Simplified Technical English to create content for manuals of C3 complexity or new products. Utilized Windchill-based processes for manual updates, ensuring process compliance and stakeholder communication. Collaborated with the Design team to enhance manual delivery, reduced page count for printed literature and content optimization by focusing on end user's understanding. Contributing to Continuous Improvement of process and SOPs. Performing illustration revisions and corrections in existing graphics. As Translation SPOC, working with translation vendors to get required files translated. Working on the stylesheets to modify and update as per standards.