Vignesh Ramesh

Undertake day-to-day operational, troubleshooting and user support. Provide engineering expertise and lead incident and problem management activities involving monitors issues. Develop and implement APM health checks. Selection, integration, automation and operational support of systems and services that enables IT to provide critical business application and infrastructure services to different clients. Critical Incident Management and communication. Collaborates and coordinates with all IT infrastructure and application groups to ensure all critical infrastructure components are monitored for availability, performance and capacity, using available tools and techniques. Ensure the configuration and accuracy of the monitoring systems for the existing infrastructure (physical servers, virtual machines, network and hardware). Design, configure and support maximizing the productive utilization and minimizing the execution queues. Perform APM Observability administration tasks including licensing capacity tracking, user access management, roles, permissions develop and maintain various APM Observability dashboards and reports. Creation and utilization of every object from the product effectively to deliver the requirement. Identify areas of improvement and work closely with the Vendor to enhance the environment. Work closely with end users to understand their automation requirements and help in meeting their requirements by providing solutions.

Agent Installation - Linux /Unix, Windows, SAP, ORACLE, SQL, MAINFRAME, RA-FTP, WEBSERVICES. Upgrade of Agents through Manual or Centralized Agent upgrade (CAU) & performed Version upgrade from (V7 TO V7.3) (V7.3 TO V9.3) (V9.3 TO V12) (V12 TO V12.3) (V12.3 to V21). Setup and Configure UC4/AE components from scratch (Automic Engine, Agents, CAPKI, Service Manager,Service Manager dialog, Utilities, Analytics, web server, lab environment, Clients). Transport the objects between the Client/Environments. Creating Users access & Assign roles to users as per user groups. Handled Automic Utilities (DB load, Unload, Archive, Reorg, Client Copy, Forecast, Report,dashboard etc.). Troubleshooting logs of agents, jobs providing a prompt solution through RCA. Planning the downtime/outages with minimum impact to jobs scheduled. Maintain and improve the Performance management tuning proactively monitor the scheduling environment to optimize performance of Automation Engine. Creating cases to Automic Vendor on issues or any queries. Creating housekeeping jobs, health check jobs, events, as per requirement. Creating complex batch Flows, Dependencies, Conditions, Schedules, Calendars etc. Creation and utilized every objects from the product effectively to deliver the requirement.

Agent Installation - Windows, SAP, SQL, MAINFRAME, RA-FTP, WEBSERVICES. Acquired knowledge about control-m architecture and has experience in the version 6.3,7 & version 9. Monitoring Control-m EM handling alerts,setting alerts,worked on day to day activities & handling EM components Control-m servers,gateways,GAS,GCS,GUI servers,configuration manager and its uses. Handled scheduling changes in Control-M Desktop like deleting jobs, removing the jobs from new day schedule, changing the Node ID, execution time, updating/modifying IN/OUT conditions, setting up resources and all other scheduler activities. Handled Control-M user Creation/Deletion requests and Configured Permissions for different applications and the corresponding level of access. Provided installation procedures,handled installation requests,setting up proper control-m in user's machine whenever required. Handled Year-end Calendar Creation/Update. & Configured alerts,shout messages for jobs that are long running, waiting for resources, Ended Not OK etc. Acquired knowledge on migrating Control M jobs from one version to another. Acquired knowledge on moving/copying jobs from one DB to another when a Disaster is announced so that the jobs will run in Disaster Recovery (DR) server for a particular time frame. Creating Users access & Assign roles to users as per user groups.

Handled PPM related activities and as a onsite coordinator used tools JIRA, Azure, SNOW etc. Take the lead on running workshops to gather requirements to help solve some of the most exciting problems from our clients & Translate business requirements into Customer journeys, user stories and acceptance criteria. Participate in process review and suggests solutions for automation and transformation. Support business and technology assessments & Work with developers and testers to clarify requirements and support delivery activity. Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution. Responsible for gathering, designing, and documenting functional & non-functional requirements. Conducted gap analysis on processes, identify and assess areas of improvement and document & Coordinate meetings, workshops, drive decisions and obtain sign off from key stakeholders. Streamline processes and key decision to stakeholder. Conducted agile ceremonies, facilitating root cause analysis workshops brainstorming session to improve team performance. collaborating with other scrum masters.

Providing high-level support to Enterprise & Infrastructure tools with solid production support background. Implementing SRE practices in mainframe, SAP, Oracle environments. Migrating multi tools transformation into cloud journey. Develop and customize APM agent configurations as per requirements. Create and manage effective alerting/notification policies. Work closely with the operations and application support teams to minimize the false positive alerts. Undertake day-to-day operational, troubleshooting and user support. Provide engineering expertise and lead incident and problem management activities. Develop and implement APM health checks. Selection, integration, automation and operational support of systems and services that enables IT to provide critical business application and infrastructure services to different clients. Address incidents in a timely manner. Monitor critical infrastructure components for availability, performance and capacity. Ensure configuration and accuracy of monitoring systems. Design, configure and support infrastructure to maximize productive utilization and minimize execution queues. Perform APM Observability administration tasks, develop and maintain dashboards and reports. Identify areas of improvement and work closely with the Vendor to enhance the environment. Work closely with end users to understand their automation requirements and provide solutions.