Vinu Pillai

Collaborated with the development team to ensure tasks were completed on time and met quality standards. Led daily stand-up meetings to ensure tasks were completed on time and communicated changes to stakeholders Built collaborative working relationships with project teams. Developed and monitored implementation strategies by creating project schedules and work plans. Led and motivated project team to meet and exceed project KPIs. Managed client expectations with professional, considered approach to projects Reported project status and financial updates to stakeholders and collected feedback. Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives. Designed and implemented robust implementation plans for cross-functional programmes and kept tasks compliant with expected outcomes. Contacted clients and scheduled handover sessions before coordinating project handovers to guarantee snag-free completion. Interpreted critical path and actual versus planned activities to identify adverse trends and take corrective action. Applied expertise in project management methodologies to keep teams aligned through collaborative approaches. Controlled expenditures by regulating change requests and project activities to decrease overruns and delays.

Collaborate with IT Supplier Teams and IT Senior Leadership team to identify top reporting requirements Provided an exemplary level of service to clients, maintaining and improving relationships for future business opportunities. Operating as the lead point of contact for all matters specific to the clients Building and maintaining strong, long-lasting customer relationships. Overseeing customer account management, including negotiating contracts and agreements to maximize profit

Managed numerous international projects and was in charge of their full implementation, from planning to start to finish. Meeting with clients to gather requirements, explain requirements to the business analyst team, talk about FRD, produce estimated hours for each work, and then talk about FRD with the client to receive final permission and update all tasks in Jira. Establish the objectives of the project and create project plans with requirements, scope, deliverables, budgets, and schedules Manage the reporting of project status to management, scrum calls, and timelines. Rank project demands in accordance with the availability of resources and corporate priorities. Determine, manage, and keep track of the dependencies, challenges, and hazards that affect project delivery. Monitor project deliverables to ensure that projects are finished on time, on budget, and to the required levels of quality. Where necessary, identify gaps and develop enhancements in project or process management. Keeping in touch with clients to provide updates on the project's progress Make sure that the changeover from project delivery to operations goes smoothly Preparing invoices in accordance with the achievement of the milestones Determine CR and provide FRD and estimates depending on the adjustments the client requires. Send the CTO a summary of the current state of all projects' daily work. Help the team work through any obstacles they encounter with any of my projects Reviewed performance against targets, appropriately identifying and managing risks and opportunities. Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives. Built collaborative working relationships with project teams. Led and motivated project team to meet and exceed project KPIs.

Developing and implementing IT policy and best practice guides for the organization Overseeing and determining time frames for major IT projects, including system updates, upgrades, migrations, and outages Managing and reporting on the allocation of the IT budget. Maintains a safe and secure work environment. Manages and coordinates all IT-related matters, including data and wireless communications, mobile technology, telephony, security, and computer hardware and software Promoted safe working environment by implementing regulatory standards, policies and guidelines. Collaborated with team members to achieve target results. Engaged with customers to better understand needs and deliver excellent service. Enhanced working relationships by participating in team-building activities. Managed complaints with calm, clear communication and problem-solving. Built and maintained courteous and effective working relationships

Developed project plans with schedules, milestones, and resource allocation were used to ensure the project's successful completion. Creating the project plans for software, which include defining the project's scope, allocating resources, establishing deadlines, outlining communication tactics, and identifying tests and maintenance. Directing and seeing to it that each phase of the project is finished on schedule. Keeping track of deliverables, milestones, and change requests deciding on and managing regular testing, assessment, and troubleshooting of all goods at all stages of completion. Delivering finished software products to customers and doing ongoing performance audits on the product Keeping track of deadlines, products, and requests for changes a professional, thoughtful approach to projects that managed client expectations Senior teams were given presentations and briefings, and improvements were incorporated into project workflows. Stakeholders were informed of project status and financial updates, and input was gathered. Application of knowledge in project management procedures to maintain team alignment through cooperative methods.

Consultancy services for any IT-related requirements, which include but are not limited to designing IT systems and networks to ensure the right architecture and functionality, supporting new technology implementation, Determining information system requirements, defining project objectives, and making recommendations, such as suggesting appropriate hardware, software, and systems. Developed and supported the implementation of company-wide business solutions. Provided support for database upgrades and software deployments. Gathered and defined user requirements for system updates. Outlined system principles after consulting with clients and management. Evaluated operational processes and recommended cost-effective solutions. Supported customer implementations and ensured success through identification and application of repeatable best practices. Wrote detailed proposals covering system specifications, resource requirements and timelines. Validated systems to assess needed improvements and recommend options for closing gaps and enhancing functionality.

Directing a team for the administration of IT Services, such as Datacenter management and service support, while reporting to the Director of IT. Managing a variety of tasks, including data center operations, backup and recovery, disaster recovery, and business continuity planning and implementation Accountable for managing Microsoft Exchange, Microsoft Skype for Business Administration, Dynamics AX System Administration, including Technical Administration, user security, and role management, the Dynamics Ax Database, Enterprise Portal, AOS, and Reporting Servers. Accountable for the management of virtual machines and the VMware ESXi cluster. To increase the productivity of the team, do daily team administration chores as well as team development and people management activities. In charge of the backup and recovery of the production ERP, SharePoint Intranet, and HR Access systems (HR System) Typical MS Exchange tasks include establishing mailboxes for new users and backing up exchange databases. Administration of the SharePoint 2013 intranet and daily backups of the SharePoint farm. Checks for database backup integrity. Data on system performance was examined to spot inefficiencies. Consulted with clients to assess project requirements and find logical software and hardware solutions. To enhance and streamline technical staff support processes, documentation for supported applications, systems, and infrastructure was written and updated. Business-critical infrastructure was installed and managed for high availability, redundancy, and dependability in both on-premises and cloud deployments. Supported remote employees in handling system problems by troubleshooting and resolving technical issues. Utilized scripting languages to write custom scripts, debug system issues and automate complex tasks, simplifying maintenance activities. Performed root cause analysis and created corrective action strategies to mitigate risks.

All software and apps have been programmed to satisfy the demands and requirements of the business. Interviews with end users were conducted to gain insight into functionality, interface issues, and usability difficulties. Developed test cases and test strategies to check the functionality of software and apps. Assisted in developing the plans for software development projects, including their scope, schedule, and implementation Technical information was effectively conveyed to non-technical workers through clear presentations and demonstrations. Provided training for new systems and features and installed software for end users to help them comprehend its functionality Performed software upgrades and improvements on current systems to address faults and weaknesses or introduce new functionality