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Yash C M Sharma

Yash C M Sharma

A people-oriented individual with a positive attitude, a strong knowledge of SaaS platforms, and more than 7 years' proven customer success and implementation specialist experience. Certified Freshdesk product expert and received recommendation from Freshwork's senior management.

  • Role

    Experience Manager

  • Years of Experience

    5 years

Skillsets

  • Customer Relationship - 5 Years
  • Customer Relationship - 5 Years
  • Customer Success - 5 Years
  • Customer Success - 5 Years
  • AI
  • LinkedIn
  • C
  • SaaS
  • CRM
  • Growth Strategies
  • Customer Management

Professional Summary

5Years
  • Nov, 2022 - Nov, 20242 yr

    Senior Project Manager

    DreamCast
  • Aug, 2021 - Sep, 20221 yr 1 month

    Manager ll - Customer Success

    Wingify
  • May, 2020 - Jul, 20211 yr 2 months

    Lead - Customer Success

    Superset
  • Apr, 2018 - Mar, 2019 11 months

    Freshdesk Implementation Specialist

    Satguru Travel and Tourism Services
  • Apr, 2019 - Apr, 20201 yr

    Implementation Specialist

    Superset

Applications & Tools Known

  • icon-tool

    Freshdesk

Work History

5Years

Senior Project Manager

DreamCast
Nov, 2022 - Nov, 20242 yr

    Senior Project Manager

Manager ll - Customer Success

Wingify
Aug, 2021 - Sep, 20221 yr 1 month

Lead - Customer Success

Superset
May, 2020 - Jul, 20211 yr 2 months

    Communication

    Problem Solving

    Building Long-term Relationships

    Software as a Service (SaaS)

Implementation Specialist

Superset
Apr, 2019 - Apr, 20201 yr

    Communication

    Problem Solving

    Building Long-term Relationships

    Software as a Service (SaaS)

Freshdesk Implementation Specialist

Satguru Travel and Tourism Services
Apr, 2018 - Mar, 2019 11 months

    Communication

    Problem Solving

    Software as a Service (SaaS)

Education

  • Senior School Certificate Examination (Std. XII),

    St. Anselm's (2012)

  • BTech, Computer Science

    Rajasthan Technical University (2017)

  • Senior School Certificate Examination (Std. XII), Science, Maths with Economics

    St. Anselm's, Ajmer (2012)

  • Bachelor of Technology - BTech, Computer Science

    Rajasthan Technical University (2017)

Certifications

  • Freshdesk product expert certification

  • Customer success manager 101: foundations to your csm career