• Founded in

    2017

  • Team Size

    242

  • Company Industry

    Saas

  • Headquarters

    San Jose, California

About us

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.


At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

  • Funding Round/Series

    Series B Round

  • Funding Amount

    $27M

  • Latest Funding Date

    9, 2022

  • Investors

    Kalaari Capital, Kae Capital, Angel List, K1 Investment Management

  • Kalaari Capital, Kae Capital, Angel List, K1 Investment Management
  • Hiver has 10 institutional investors including K1 Investment Management, Kalaari Capital and Kae Capital. Vijay Shekhar Sharma is only Angel Investor in Hiver.

Company Benefits

  • Gym Memberships
  • Health Insurance
  • Paid Time Off (PTO)
  • Flexible Working Hours
  • Snacks and Beverages

Current Openings at Hiver

Engineering Manager - Hybrid

8 - 12 Years ExpHybrid - Bengaluru
Project ManagementPostgreSQLPythonPHPRuby on RailsCS fundamentalsData Modeling

SDE 3 Backend

5 - 9 Years ExpHybrid - Bengaluru
JavaPythonRuby on RailsMySQLMongoDB

SDE 2 Frontend - Hybrid

3 - 5 Years ExpHybrid - Bengaluru
(React OR vue)(Tailwind OR CSS or SASS)

QA Lead - Hybrid

6 - 10 Years ExpHybrid - Bengaluru
QAAPI TestingMicroservicesDebuggingAutomation frameworkCI/CDRCA

SDE 2 Frontend - Hybrid

3 - 6 Years ExpHybrid - Bengaluru
JavaScriptVuejsSassTailwind CSSHTML 5CSS 3.0

AI SDE 3 Full Stack

5 - 8 Years ExpHybrid - Bengaluru
TypeScriptSQLreactNext.jsGoJavaPython

AI Product Manager

3 - 7 Years ExpHybrid - Bengaluru
analytical thinkingProblem SolvingProduct ManagementGood communicationAIML/AI featuresOpenAI APIs

Senior Staff Engineer

10 - 16 Years ExpHybrid - Bengaluru
ArchitectPrincipal engineerStaff engineerStaff Software EngineerArchitectureMachine LearningArtificial IntelligenceRetrieval-Augmented GenerationRetrieval Augmented GenerationragLLMsLLMVector DBVectorDBCursorChatbotsChatbotAI chatbotAgentic AIvoicebotVoicebotsPrompt EngineeringGPTGenerative AIGen AIconversational AILarge Language ModelsJavaNode.jsPythonRuby on RailsGolangGo

QA - Hybrid

2 - 6 Years ExpHybrid - Bengaluru
Automation TestingManual TestingtestingSeleniumPlaywrightWebdriver.ioPython

Senior Staff Engineer - Hybrid

12 Years ExpHybrid - Bengaluru
analytical thinkingJavaLeadershipCassandraMongoDBAWSPython

SDE 2 Backend

3 - 5 Years ExpHybrid - Bengaluru
Design patternsPostgreSQLKafkaRuby on RailsEvent driven architectureAWS

SDE 3 Backend - Hybrid

6 - 10 Years ExpHybrid - Bengaluru
Ruby on rails(ror)Design patternsPostgreSQLKafkaEvent driven architecturemicroservice architectureAWS

Engineering Manager

8 - 10 Years ExpHybrid - Bengaluru
JavaRuby on RailsAWSSQL

Product Manager - Hybrid

2 - 3 Years ExpOnsite - Bengaluru
Product ManagementB2B SaaScustomer journey mappingUser SegmentationTargeting strategiesHelpdesk SolutionsCRM products

SDE 1 - Backend (Python) - Hybrid

1 - 3 Years ExpHybrid - Bengaluru
PythonJavaNode.jsRuby on RailsRedisKafkaDockerKubernetesK8

SDE 2 Frontend (React)

4 - 7 Years ExpHybrid
CSSJavaScriptHTMLSassTailwindCSSMaterial UIReact Js

AI SDE 3 Backend

6 - 10 Years ExpHybrid
MySQLPythonAWSGoJavaKafkaRabbitMQ

SDE 2 Backend

3 - 6 Years ExpHybrid - Bengaluru
PythonMySQLAWSGCPNode.jsPHPRuby

Senior Product Designer/Product Designer III

4 - 6 Years ExpOnsite - Bengaluru
Product Design

Product Designer II - Hybrid

3 - 5 Years ExpHybrid - Bengaluru
Product DesignUser-centered designWireframesPrototypesCustomer ExperienceVisual DesignInteractive Design

AI SDE 2 Backend (Python)

3 - 5 Years ExpHybrid
PostgreSQLKafkamicroservice architectureEffective CommunicationDesign patternsAIAWS

Senior Product Manager - Hybrid

8 - 11 Years ExpHybrid - Bengaluru
B2B SaaSProduct Management

Senior Technical Writer - Hybrid

5 - 10 Years ExpHybrid - Bengaluru
Technical WritingSEO