• Founded in

    2017

  • Team Size

    242

  • Company Industry

    Saas

  • Headquarters

    San Jose, California

About us

Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.


At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

  • Funding Round/Series

    Series B Round

  • Funding Amount

    $27M

  • Latest Funding Date

    9, 2022

  • Investors

    Kalaari Capital, Kae Capital, Angel List, K1 Investment Management

  • Kalaari Capital, Kae Capital, Angel List, K1 Investment Management
  • Hiver has 10 institutional investors including K1 Investment Management, Kalaari Capital and Kae Capital. Vijay Shekhar Sharma is only Angel Investor in Hiver.

Company Benefits

  • Gym Memberships
  • Health Insurance
  • Paid Time Off (PTO)
  • Flexible Working Hours
  • Snacks and Beverages

Current Openings at Hiver

Senior Visual Designer - Hybrid

7 - 10 Years ExpHybrid - Bengaluru
FigmaPhotoshopbrand design

SDE 2 Backend (ROR)

3 - 5 Years ExpHybrid - Bengaluru
Design patternsPostgreSQLKafkaAWSEvent driven architectureRuby on rails(ror)

AI Software Development Engineer 2 - BE

4 - 6 Years ExpHybrid - Bengaluru
Python OR Java OR Node OR ROR OR "Ruby on Rails"Kafka OR Redis OR CacheGenerative AIRetrieval-Augmented GenerationragLLM

SDE 3 Backend - Hybrid

6 - 10 Years ExpHybrid - Bengaluru
Ruby on rails(ror)Design patternsPostgreSQLKafkaEvent driven architecturemicroservice architectureAWS

SDE 3 Backend

6 - 10 Years ExpHybrid - Bengaluru
JavaRuby on RailsPythonSQLMySQLAWS

AI SDE 3 - Backend

5 - 8 Years ExpHybrid - Bengaluru
Java OR Node OR Ruby OR rails OR ROR OR PythonAI OR "Gen AI" OR "artifical intelligence"

Engineering Manager - Hybrid

8 - 12 Years ExpHybrid - Bengaluru
Project ManagementPostgreSQLPython

Engineering Manager

8 - 12 Years ExpHybrid - Bengaluru
JavaRuby on RailsAWSSQL

SDE 1 - Backend

1 - 4 Years ExpHybrid - Bengaluru
PythonMySQL

Software Development Engineer 2 - Backend (ROR)

3 - 6 Years ExpHybrid - Bengaluru
(Java OR Python OR Ruby OR Rails OR ROR OR Node)(Docker OR Kubernetes OR K8)(Redis OR Kafka OR RabbitMQ OR Caching)

AI SDE 3 Backend

6 - 10 Years ExpHybrid - Bengaluru
MySQLPythonGoJavaAWSKafkaRabbitMQ

SDE 2 Backend

3 - 6 Years ExpHybrid - Bengaluru
PythonMySQLAWSGCPNode.jsPHPRuby

Senior Product Designer/Product Designer III

4 - 6 Years ExpOnsite - Bengaluru
Product Design

Product Designer II - Hybrid

3 - 5 Years ExpHybrid - Bengaluru
Product DesignUser-centered designWireframesPrototypesCustomer ExperienceVisual DesignInteractive Design

AI SDE 2 Backend (Python)

3 - 5 Years ExpHybrid - Bengaluru
PostgreSQLAIKafkamicroservice architectureEffective CommunicationDesign patternsEvent driven architecture

Senior Product Manager - Hybrid

8 - 11 Years ExpHybrid - Bengaluru
B2B SaaSProduct Management

Senior Technical Writer - Hybrid

5 - 10 Years ExpHybrid - Bengaluru
Technical WritingSEO