Uday Bhaskar Harish

Spearheaded client success initiatives by conducting data governance workshops that enhance product adoption and business value realization. Bridged the gap between implementation and execution, ensuring optimal alignment between client objectives and solution delivery. Streamlined ticketing operations by creating transparency around product features, improvements, and issue management, leading to faster resolutions. Designed and implemented a customer feedback intelligence system that identified critical product gaps, driving data-led process improvements and customer satisfaction. Collaborated with cross-functional teams to create and deliver structured customer enablement programs, resulting in a 40% increase in platform utilization.

Directed a multi-functional Customer Success and Support team of 4, managing over 200 enterprise clients and ensuring measurable business outcomes. Established a customer success playbook that standardized processes, KPIs, and client engagement protocols, resulting in consistent service excellence. Developed and executed quarterly business reviews (QBRs) with C-level stakeholders, strengthening relationships and uncovering upsell opportunities that drove 20% YoY revenue growth. Implemented structured customer journey mapping and lifecycle automation, reducing TAT and elevating customer satisfaction to 95%+. Pioneered retention strategies and data-driven engagement models that improved renewal rates by 15% and converted monthly clients into annual subscribers. Led customer engagement initiatives that expanded the client base by 150% through consultative engagement and proactive success planning.

Managed end-to-end client onboarding and success operations, ensuring seamless go-live experiences and post-deployment support. Acted as SPOC for enterprise clients, aligning technology and business objectives through clear communication and timely escalation management. Developed and deployed a client onboarding accelerator program, reducing time-to-value by 35% and increasing early-stage satisfaction. Conducted regular client training and enablement sessions, improving product engagement rates by 40%. Enhanced cross-functional collaboration through data-driven insights, leading to faster issue resolution and process transparency.

Oversaw onboarding and integration for enterprise clients, ensuring adherence to SLAs and operational continuity. Managed daily ticketing systems and reconciliation operations, establishing predictable response and resolution cycles. Designed a client feedback mechanism to capture insights for product development teams, driving a 25% improvement in feature adoption. Introduced a proactive communication strategy that reduced support inquiries by 30% and improved transparency with clients. Worked cross-functionally with Sales, Product, and Marketing teams to strengthen customer retention and re-engagement programs.

Supported the Builders ecosystem, boosted pipeline, and improved service offerings. Reduced churn rate, maintained client relations, and negotiated internal teams for better service delivery. Cultivated relationships with key stakeholders, leading to strategic partnerships that expanded service offerings and increased market reach. Acquired new Builders and Developers, increasing pipeline value by Rs. 40 Lakhs+.

Doubled product lines and tripled conversions by implementing customer-centric sales strategies. Averaged 80+ connected calls/day with 3.5 hours of talk time and strong follow-up discipline. Facilitated B2C2B (Corporate Enrollment) conversions through consultative mapping.

Selected for Operations Internship through Internshala. Supported operations and documentation tasks.