• Company Industry

    Software Development

  • Headquarters

    1302 El Camino Real, Menlo Park, - 94025, CA, US

About us

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
  • Funding Round/Series

    Private Equity Round

  • Funding Amount

    $ 900M

Current Openings at Genesys

Sr. Endpoint Engineer

5 Years ExpRemote - Chennai
Microsoft IntuneWindows AutopilotMicrosoft 365PowerShellMicrosoft GraphREST APIKQL

Staff AI/Machine Learning Engineer

7 Years ExpHybrid - Hyderabad
AI/ML systemsconversational AINLPDialogue systemsLarge Language Modelsfine-tuningPrompt Engineering

Language Data Specialist - Italian

1 Years ExpRemote
ItalianEnglish

Language Data Specialist - Dutch

1 Years ExpRemote
DutchEnglishNatural Language ProcessingAIText annotation

Sr. AI Governance Specialist

5 Years ExpRemote - Chennai
GDPRCCPAHIPAAData GovernanceComplianceRisk ManagementAI/ML systems

Developer, IT Platform Engineering (CCaaS)

3 Years ExpHybrid - Chennai
genesys cloudRest APIsJSONServiceNowGitPythonNode.js

Senior Developer, Platform Engineering (CCaaS)

5 Years ExpHybrid - Chennai
PythonNode.jsTypeScriptRest APIsJSONOAuthAWS

Senior Manager, Platform Engineering (Genesys Cloud)

8 Years ExpRemote - Chennai
genesys cloudServiceNowRest APIsNode.jsPythonAI-driven contact centerCi/Cd Pipelines

Senior AI/ML Engineer

5 Years ExpHybrid - Hyderabad
NLPAI/MLSystem DesignAlgorithmsconversational AIData StructuresDialogue systems

Sr. Evaluation Infrastructure Engineer (Conversational AI)

3 Years ExpHybrid - Hyderabad
PythonpandasNumPyMatplotlibPlotlyCi/Cd Pipelinesaws infrastructure

Computational Linguist

1 - 2 Years ExpHybrid - Hyderabad
PythonpandasNumPyScikit-learnLLMs

Technical Lead - Workday Adaptive Planning

5 Years ExpRemote
JavaScriptSQLWorkday data managementAdaptive REST APIsWorkday Custom Cloud Data Source

IT Manager - Data Engineering

8 Years ExpHybrid - Chennai
AWSTableauSQLBI toolsPower BI